The first step in checking on the status of your Stripe account is to login to your Stripe Dashboard here.
Stripe will have a notification if there are more details needed about your business. You can also go to your Stripe Dashboard “Settings” then “Documents” and see if there are document requests from Stripe in regards to your business.
If you are still unsure about the status of your Stripe account, you can contact Stripe Support directly here.
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For all Common Stripe Questions, please keep in mind additional guidance can only be provided by Stripe directly, not from Collect for Stripe. We are always happy to help answer questions and save you some time, but we do not have control of your Stripe account information, banking information, passwords or any other data pertaining directly to Stripe.
To reach Stripe Support via any of their methods of communication, visit the Stripe Support Page.
Info on your companies PCI compliance status can be found directly in your Stripe Dashboard. To view where your compliance stands: Login to your Stripe Dashboard.Click the "Settings" gear icon from the top righthand side menu.Find and click "PCI Compliance" under...
Charges made using Collect for Stripe go directly to your connected Stripe account. Sometimes you need to return all or part of those funds to your customer. You can quickly accomplish this in your Stripe Dashboard by following these steps: Login to your Stripe...
Banking information only exists in your Stripe account, and only Stripe is able to modify it. Collect for Stripe actually does not have any access to this information. To make changes to Stripe banking information, first log into your Stripe Dashboard and follow these...
You can update your public business information simply from your own Stripe Dashboard. Login to your Stripe Dashboard. Click the "Settings" gear icon from the top right corner menu. Find and click "Account Details" under Business Settings. Scroll to the "Public...
In Stripe, you can choose to have funds paid out automatically every day, week, or month. Or, you can set a custom payout schedule if you set payouts to Manual. These options are available in the Payouts section of your Settings in the Stripe Dashboard. (Stripe...
We get this question a lot from users with brand new Stripe accounts, and it's valid. You have a Stripe Balance, but your Stripe Payout to the bank seems to be taking forever. Why wouldn't this continue to be the case in the future? The answer is: It is planned, it's...