How do I issue a refund in Stripe?
Payments

Charges made using Collect for Stripe go directly to your connected Stripe account. Sometimes you need to return all or part of those funds to your customer.

You can quickly accomplish this in your Stripe Dashboard by following these steps:

  1. Login to your Stripe Dashboard.
  2. Locate the payment to be refunded from the Payments page in the top menu.
  1. Find the Payment you’d like to refund in the list of All Payments, and select it. There will be a Refund option at the top of the Payment Detail page.
  2. By default, you’ll issue a full refund. For a partial refund, enter the amount to be refunded along with the reason for the refund.

  3. Click the purple Refund button to confirm.

Please note that it may take a few days for the refund to process and for the customer to see the funds back in their account. 

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Still Stumped?

For all Common Stripe Questions, please keep in mind additional guidance can only be provided by Stripe directly, not from Collect for Stripe. We are always happy to help answer questions and save you some time, but we do not have control of your Stripe account information, banking information, passwords or any other data pertaining directly to Stripe.

To reach Stripe Support via any of their methods of communication, visit the Stripe Support Page.

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