Standard Stripe receipts are simple and reliable, but sometimes you need more room to communicate. With Custom Receipts in Collect, you take control of the content your customers see after every successful charge—without changing anything in your Stripe account.

Say what you want to say

Every Custom Receipt includes space for:

• A short title, perfect for a “Thank you” message or quick confirmation line.
• A longer message area where you can include contact details, return or refund instructions, donation notes, or any other helpful context.

Both fields are optional, so you can use only a title, only a footer message, both, or stick with a clean default layout.

Branded to match your Stripe settings

The header bar at the top of the email automatically picks up your Stripe Branding → Accent Color. That means your receipts stay consistent with the rest of your Stripe-hosted pages, while still giving you extra control over the messaging.

Receipts look great on phones, tablets, and desktop email clients, so customers get a polished experience no matter where they open them.

Extra data to prevent confusion

Disputes often happen when customers do not recognize a charge. Custom Receipts help by clearly surfacing:

• The statement descriptor shown on the customer’s bank or card statement.
• The customer email stored with the charge in Stripe.

By putting this information directly in the receipt, customers can easily match what they see in their inbox to what later appears on their statement, reducing confusion and chargebacks.

Easy replies for your customers

Custom Receipts are designed for real conversations, not “do-not-reply” inboxes.

Emails are sent from Collect, but the reply-to address is pulled from your Stripe Support Email setting. When a customer clicks reply, their message goes straight to your support inbox so you can answer questions quickly.

Admin copies for your records

For each receipt sent to a customer, Collect also sends an admin copy to the Stripe account owner email address. This duplicate:

• Matches the customer-facing receipt content.
• Adds “(Admin Copy)” plus the customer email in the subject line for quick scanning and filtering.

Many teams use these copies as an additional, long-term record of successful charges, right inside their email client.

How to enable Custom Receipts

Turning on Custom Receipts only takes a moment:

1. Open the Collect app and tap the Menu icon.
2. Choose Settings → Receipts.
3. Toggle Custom Receipts to the On position.
4. Add an optional Custom Title and Custom Message.
5. Tap Save.

From then on, every qualifying charge you run through Collect will send your new, customized receipt—keeping customers informed and reinforcing your brand with every transaction.

---

title: “Custom Receipts” description: “Add your logo, website, and custom footer message to email receipts.” benefits:

• “Your branding”
• “Custom footer message”
• “Professional appearance” seoTitle: “Custom Receipts | Collect for Stripe” seoDescription: “Customize your Stripe email receipts with your logo, website, and a custom footer message for a professional customer experience.”

---

Collect lets you customize the email receipts sent to your customers after each transaction.

Customization Options

• Logo – Upload your business logo to appear at the top of receipts
• Business Name – Display your company name prominently
• Website URL – Link back to your website
• Footer Message – Add a custom message like return policies, thank you notes, or social media handles

Why Customize Receipts?

• Professional Branding – Reinforce your brand identity
• Customer Trust – Receipts look legitimate and trustworthy
• Marketing Opportunity – Encourage repeat business with your footer message
• Reduced Support – Include common info like return policies directly on the receipt

Setting Up Custom Receipts

1. Go to Settings > Receipts in the Collect app
2. Upload your logo and enter your business details
3. Add an optional footer message
4. Save and all future receipts will use your branding

Receipt Delivery

Receipts are sent automatically via email to customers when you capture their email address during checkout. You can also manually send or resend receipts from the transaction history.