How can we help?
Find answers to common questions about setting up readers and accepting payments.
Stripe-related questions
For payouts, disputes, account verification, banking details, and card readers, start with our curated Stripe FAQs.
Collect Documentation
Need a deeper walkthrough or technical details? Our documentation covers Stripe account connection, setup, payment flows, card readers, and more.
Top questions about the Collect app
How do I pair my Bluetooth reader?
Do NOT pair through your phone's settings. Open the Collect for Stripe app, go to Settings > Card Readers, and tap 'Connect Reader'. The app will handle the pairing.
Do I need a new Stripe account?
No. You can sign in with your existing Stripe account. All data stays in your Stripe Dashboard.
What are the fees?
Collect for Stripe charges a small fee per transaction on top of Stripe's standard processing fees. There is no other charge, ever. Visit 'Pricing' in the main menu for details.
Can I use this internationally?
Yes, Collect for Stripe works in any country where Stripe Terminal is supported. The app automatically adjusts currency.