The first step in checking on the status of your Stripe account is to login to your Stripe Dashboard here.
Stripe will have a notification if there are more details needed about your business. You can also go to your Stripe Dashboard “Settings” then “Documents” and see if there are document requests from Stripe in regards to your business.
If you are still unsure about the status of your Stripe account, you can contact Stripe Support directly here.
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For all Common Stripe Questions, please keep in mind additional guidance can only be provided by Stripe directly, not from Collect for Stripe. We are always happy to help answer questions and save you some time, but we do not have control of your Stripe account information, banking information, passwords or any other data pertaining directly to Stripe.
To reach Stripe Support via any of their methods of communication, visit the Stripe Support Page.
To change your Stripe password, you can have Stripe send you a password reset link here. Please allow a few minutes for the request to go through and then check your email for the reset link. If you do not see the link in your email Inbox after a few minutes, make...
Internet Readers (or "Smart" Readers) like the WisePOS E are slightly different from smaller bluetooth readers (Stripe M2 or WisePad 3) in that they must be registered to a location via the Stripe dashboard. To do this, login to your Stripe Dashboard and click on...
Login to your Stripe Dashboard and click on Payments from the top menu then select “Readers” from the left-hand options. You’ll see Locations listed in the middle of the page. To add a location, click on the “+ New” button on the right. Then enter the location...
All transaction information is stored in your Stripe Dashboard (never by Collect), and is easily available for download by following these steps. 1). Login to your Stripe Dashboard: dashboard.stripe.com. 2). Click on Payments on the lefthand side. 3). Select "Export."...
As of 2022, Stripe Terminal requires all bluetooth readers (Chipper, M2 and WisePad 3) to be registered to a location in order for them to run transactions. You can set your location for all of your readers directly from your Stripe Dashboard. If you’re using a...
Stripe Account Admin is all managed from your Stripe Dashboard directly. Login to your Stripe Dashboard. Click the "Settings" gear icon from the top righthand side menu.Find and click "Team" under Business Settings.From here you will be given a list of the current...