Stripe-Related FAQs
As a Verified Stripe Partner, we can help you navigate Stripe. For deep dives and specific account issues, please visit Stripe Support.
Account & Settings
Managing your Stripe account, team members, and settings.
Can I have multiple Stripe accounts?
Use more than one Stripe account under the same login for different businesses or brands.
How do I change my Stripe password?
To change your Stripe password, you can have Stripe send you a password reset link.
How can I check the status of my Stripe account?
Check your Stripe account status by logging into your Dashboard. Look for banner notifications about account reviews, restrictions, or required documentation.
How do I add or edit Stripe Administrators?
Manage team members and administrators directly from your Stripe Dashboard under Settings > Team.
How do I change my Stripe account email address?
Update the email address you use to log in to Stripe and receive notifications.
How do I check my company's PCI Compliance with Stripe?
View your company's PCI compliance status directly in your Stripe Dashboard under Settings > PCI Compliance.
How do I close my Stripe account?
Steps to close or deactivate your Stripe account and what happens to your data and payouts.
How do I create a Stripe account?
Create a Stripe account in minutes through Stripe's registration page or directly from the Collect for Stripe app. You'll need business details and a bank account.
How do I find help for a specific Stripe charge or payout?
Gather the right IDs and details so Stripe Support can quickly help with a particular payment or payout.
How do I submit documents to verify my Stripe account?
Upload the identity and business documents Stripe needs to complete verification.
How do I update my Stripe banking information?
To make changes to Stripe banking information, first log into your Stripe Dashboard.
How do I update my Stripe public business information?
You can update your public business information simply from your own Stripe Dashboard.
Is my Stripe account set up correctly?
Verify your Stripe account setup by checking for verification requirements, enabling payments, and ensuring your bank account is connected for payouts.
Which countries does Stripe support?
Find out whether Stripe is available in your country and how to check the official list.
Why is my Stripe account restricted or under review?
Understand what Stripe means by 'restricted' or 'under review' and what steps to take.
Card Readers
Setting up, registering, and troubleshooting Stripe Terminal readers.
Do I have to set a location for my Bluetooth card reader in Stripe?
Stripe requires all card readers to be registered to a location before use.
How do I add a reader location in Stripe?
Stripe requires Locations when connecting a card reader. This quick guide will help you create a Stripe Location.
How do I enable Stripe Terminal for my account?
Turn on Stripe Terminal so you can use card readers like WisePOS E with your Stripe account.
How do I register a reader in Stripe?
Internet Readers like the WisePOS E must be registered to a location via the Stripe dashboard.
How do I troubleshoot Stripe Terminal reader connection issues?
Steps to fix common connection problems between Stripe Terminal readers and your network or device.
How do I order a card reader from Stripe?
Order Stripe Terminal card readers directly from the Stripe Dashboard. Compare models, check availability in your region, and have readers shipped to your location.
What do the lights on my Stripe Terminal reader mean?
The best way to find more info on your Stripe Terminal credit card reader is to consult Stripe's product sheet guides.
Which Stripe Terminal card reader is right for me?
Compare Stripe Terminal readers by features, connectivity, and geographic availability to find the best fit for your business.
Payments & Charges
Processing payments, refunds, and managing transactions.
How do I finalize an Uncaptured charge in Stripe?
To finalize an Uncaptured charge in Stripe, we need to capture the charge from your Stripe Dashboard.
How do I enable Apple Pay and Google Pay in Stripe?
Turn on Apple Pay and Google Pay as payment options in your Stripe account.
How do I issue a partial refund in Stripe?
Refund part of a Stripe payment instead of the full amount using the Dashboard.
How do I issue a refund in Stripe?
Issue full or partial refunds directly from your Stripe Dashboard. Refunds typically take 5-10 business days to appear on the customer's statement.
How do I lower Stripe payment declines?
Best practices to reduce card declines and increase successful Stripe payments.
How do I reduce Stripe disputes?
Practical steps to prevent disputes by making charges easy to recognize and customer-friendly.
How do I respond to a Stripe dispute?
Learn how to challenge a Stripe dispute by submitting evidence from your Dashboard.
How do I run payment reports in Stripe?
Stripe Reports are easy and quick to create. Customize fields, select date ranges and more.
How do I use Stripe Test Mode?
Use Stripe’s test environment and test card numbers to safely try payments without moving real money.
How do Stripe disputes and chargebacks work?
Learn what happens when a customer disputes a Stripe payment and how Stripe handles chargebacks.
How do Stripe fees work?
Understand how Stripe charges fees on payments, payouts, and disputes, and where to see them in your Dashboard.
Where can I see Stripe fees on each payment?
Find Stripe’s fee and net amount for individual payments and in exported reports.
Which card brands does Stripe accept?
See which card networks and local brands Stripe can process, and how to confirm support for your region.
Which currencies can I charge in Stripe?
Understand which currencies Stripe supports and how to check what your account can accept.
Why was my Stripe payment declined?
Understand common Stripe decline reasons and what to check in your Dashboard when a payment fails.
Payouts & Banking
Understanding payout timing and bank account settings.
Why is my first Stripe Payout taking so long?
You may notice the balance in your new Stripe account is delayed in moving to your bank. This is totally normal for the first transfer.
How do I change my Stripe payout schedule?
Switch between daily, weekly, monthly, or manual payouts for your Stripe balance.
How do I reconcile Stripe payouts with my bank deposits?
Match Stripe payouts in your Dashboard to deposits that appear in your bank account.
Why aren't Stripe Payouts in my account the next day?
Stripe payouts may be delayed if you've changed your payout schedule from Daily to Weekly or Monthly. Learn how to check and adjust your payout settings.
What is an Instant Payout and how do I use it?
Send funds from your Stripe balance to your bank account or debit card in minutes using Instant Payouts.
Where can I download Stripe monthly statements?
Download monthly Stripe reports and summaries for your accounting and bookkeeping.
Can't find what you're looking for?
For specific account questions, disputes, or technical issues, Stripe's support team can help you directly.
Contact Stripe Support →