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How do I order a card reader from Stripe?

Ordering a Stripe Terminal card reader is simple and can be done directly through your Stripe Dashboard.

How to Order

  1. Login to your Stripe Dashboard
  2. Navigate to the Terminal Shop or click “Terminal” in the left menu
  3. Select the reader model you want to purchase
  4. Choose quantity and enter shipping information
  5. Complete payment using your connected bank account or card

Before You Order

Check Availability - Each Stripe Terminal reader has geographic restrictions. Verify that the reader you want is available in your country by checking Stripe’s compatibility page.

Compare Features - Not sure which reader to choose? Visit our Card Readers page to compare features, connectivity options, and pricing.

Shipping and Delivery

  • Readers typically ship within 1-2 business days
  • Shipping times vary by location (usually 3-7 business days)
  • Tracking information is provided via email
  • Some regions may have longer delivery times due to customs

After Your Reader Arrives

Once your reader arrives, you’ll need to:

  1. Charge the device fully (if it’s a portable reader)
  2. Register it to a location in your Stripe Dashboard
  3. Connect it to the Collect for Stripe app

See How do I register a reader in Stripe? for detailed setup instructions.

Can't find what you're looking for?

For specific account questions, disputes, or technical issues, Stripe's support team can help you directly.

Contact Stripe Support →