How do I reduce Stripe disputes?

Most disputes can be reduced by making your charges easy to recognize and your policies clear before customers pay. Stripe provides tools to help, but your business practices matter just as much.

Make your charge recognizable

• Set a clear statement descriptor in Stripe that includes your business name.
• Keep your website, receipts, and emails consistent with that name.
• Include an email address or phone number where customers can reach you directly.

When customers recognize the charge and know how to contact you, they are more likely to reach out first instead of going straight to their bank.

Communicate expectations clearly

• Publish a simple, readable refund and cancellation policy on your site and at the point of sale.
• For services, include timeframes and what’s included in your confirmation messages.
• For physical goods, send order confirmations and shipping notifications with tracking.

Use Stripe tools and best practices

• Enable Stripe’s recommended fraud/risk settings (Radar) in your Dashboard.
• Require CVC and postal code where supported.
• Avoid repeatedly retrying high‑risk cards; ask for a different card instead.

Respond quickly to customer issues

• Monitor your support inbox and reply promptly to concerns about charges.
• When reasonable, resolve issues with refunds or adjustments before they turn into disputes.

If you are seeing a spike in disputes, gather example charge IDs and contact Stripe Support. They can help you review patterns and suggest additional protections.