How do I respond to a Stripe dispute?

If you believe a disputed payment is valid, you can contest the dispute by submitting evidence in your Stripe Dashboard. Stripe then forwards your evidence to the cardholder’s bank for review.

Find the dispute in your Dashboard

1. Log in to your Stripe Dashboard.
2. Go to Disputes or open the Payments page and filter by Disputed.
3. Click the disputed payment to see the reason and response deadline.

Prepare strong evidence

Stripe provides templates and checklists based on the dispute reason (for example, “fraudulent” or “product not received”). In general, useful evidence includes:

• Receipts or invoices showing what was purchased.
• Order or booking details with dates, times, and terms.
• Proof of delivery or service, such as tracking numbers, signed delivery, or access logs.
• Customer communication (emails, messages) showing they received or used the product/service.
• Your refund policy and where it was displayed.

Submit your response

1. On the dispute page, click Submit evidence.
2. Fill in the text fields with a clear, concise explanation.
3. Upload supporting documents (PDFs or images) that back up your explanation.
4. Review everything carefully and click Submit before the deadline.

Once submitted, Stripe sends your evidence to the card network. The bank makes the final decision and Stripe updates the dispute status when the case is closed. Collect for Stripe cannot influence the outcome, but making your transactions and receipts clear upfront will help reduce disputes in the first place.