Why is my Stripe account restricted or under review?

If your Stripe Dashboard shows that your account is restricted or under review, Stripe has detected something that requires additional checks or documentation. This is handled entirely by Stripe’s risk and compliance teams.

Common reasons for restrictions or reviews

Stripe may mark your account as restricted or in review when:

• Required verification documents are missing, expired, or unreadable.
• Your business is in a higher‑risk industry or has unusual activity.
• There is a spike in chargebacks or disputes.
• You have negative balances or unpaid Stripe fees.

In many cases, this is a temporary status while Stripe collects more information.

How to see what Stripe needs

1. Log in to your Stripe Dashboard.
2. Look for a banner at the top of the Dashboard describing what’s needed.
3. Click the banner or go to Settings → Account details or Settings → Documents.
4. Review any outstanding requirements and upload the requested information.

What you can do

• Submit any requested documents as clearly and completely as possible.
• Make sure your legal business name, address, and website accurately describe what you do.
• Monitor your email for messages from Stripe about your account status.

Only Stripe can remove restrictions or complete reviews. Collect for Stripe cannot accelerate Stripe’s review process, but once your account is marked as active / enabled again, you can resume processing payments normally.