How can I check the status of my Stripe account?

If you’re not receiving payouts or cannot process payments, checking your Stripe account status should be your first step.

How to Check Your Account Status

1. Login to your Stripe Dashboard
2. Look for any banner notifications at the top of the page
3. Check if your account shows as “Active”, “Under Review”, or “Restricted”

Common Account Statuses

Active - Your account is fully operational and can process payments and receive payouts.

Under Review - Stripe is reviewing your account. This is common for new accounts or when processing unusual transaction volumes. You may be asked to provide additional documentation.

Restricted - Your account has limitations. You may not be able to process new charges or receive payouts until the restriction is resolved.

What to Do If Stripe Needs More Information

If additional documentation is required:

1. Click the notification banner in your Dashboard
2. Navigate to Settings > Account Settings
3. Check the Documents section for requested items
4. Upload the required documents promptly

Once Stripe verifies your information, you’ll see “You’re all set!” and your account will return to normal operation.

Still Having Issues?

If your account shows as active but you’re still experiencing problems, contact Stripe Support directly.