What do the lights on my Stripe Terminal reader mean?
Readers

Card readers from Stripe provide light codes on the device to indicate status at all times.

The best way to find more info on your Stripe Terminal credit card reader is to consult Stripe’s product sheet guides here.

Simply select the reader that you’re using and consult the section most helpful for your question. The “Status Indicator” section has a breakdown for what to look for with your card reader’s status lights.

If your reader is indicating an error status, contact Stripe directly via support@stripe.com.

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Still Stumped?

For all Common Stripe Questions, please keep in mind additional guidance can only be provided by Stripe directly, not from Collect for Stripe. We are always happy to help answer questions and save you some time, but we do not have control of your Stripe account information, banking information, passwords or any other data pertaining directly to Stripe.

To reach Stripe Support via any of their methods of communication, visit the Stripe Support Page.

Other Common Stripe Questions

How do I register a reader in Stripe?

Internet Readers (or "Smart" Readers) like the WisePOS E are slightly different from smaller bluetooth readers (Stripe M2 or WisePad 3) in that they must be registered to a location via the Stripe dashboard. To do this, login to your Stripe Dashboard and click on...

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How do I add a reader location in Stripe?

Login to your Stripe Dashboard and click on Payments from the top menu then select “Readers” from the left-hand options.  You’ll see Locations listed in the middle of the page. To add a location, click on the “+ New” button on the right. Then enter the location...

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How do I run payment reports in Stripe?

All transaction information is stored in your Stripe Dashboard (never by Collect), and is easily available for download by following these steps. 1). Login to your Stripe Dashboard: dashboard.stripe.com. 2). Click on Payments on the lefthand side. 3). Select "Export."...

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Do I have to set a location in Stripe for my card reader?

As of 2022, Stripe Terminal requires all bluetooth readers (Chipper, M2 and WisePad 3) to be registered to a location in order for them to run transactions. You can set your location for all of your readers directly from your Stripe Dashboard.  If you’re using a...

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