How can I check the status of my Stripe account?
Account | Payments | Payouts

If you’re not receiving Payouts or cannot create payments, you should check on the status of your Stripe account.

When you login to your Stripe Dashboard you will see whether your account is in review or been restricted. In either case, Stripe will present a bright banner announcement at the top of the page.

For further information, go to Account Settings in your Stripe Dashboard. Check the Documents section to see if Stripe needs further documentation from you about your business.

If Stripe is not asking for any further documentation, you’ll see “You’re all set!” You may continue to use your Stripe account.

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Still Stumped?

For all Common Stripe Questions, please keep in mind additional guidance can only be provided by Stripe directly, not from Collect for Stripe. We are always happy to help answer questions and save you some time, but we do not have control of your Stripe account information, banking information, passwords or any other data pertaining directly to Stripe.

To reach Stripe Support via any of their methods of communication, visit the Stripe Support Page.

Other Common Stripe Questions

Which Stripe Terminal card reader is right for me?

Each reader has certain geographic restrictions, so you'll want to check Stripe's compatibility page here to see which reader is available in your area. To compare readers, check out our Reader Info Page to further narrow down which reader will best fit your needs....

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How do I order a card reader from Stripe?

Stripe Terminal card readers can be ordered directly from Stripe on their order page here. Each reader has certain geographic restrictions, so you'll want to check Stripe's compatibility page here to see which reader is available in your area. To compare readers,...

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What do the lights on my Stripe Terminal reader mean?

Card readers from Stripe provide light codes on the device to indicate status at all times. The best way to find more info on your Stripe Terminal credit card reader is to consult Stripe's product sheet guides here. Simply select the reader that you're using and...

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How do I finalize an Uncaptured charge in Stripe?

Collect's Authorize-Only feature allows you to hold a charge without finalizing. To finalize an Uncaptured charge in Stripe, you must 'capture' it manually at a later time. *If you used a card reader to authorize the charge, you will have 24 hours to capture the...

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