Do I have to set a location in Stripe for my card reader?
Getting Started | Readers

As of 2022, Stripe Terminal requires all bluetooth readers (Chipper, M2 and WisePad 3) to be registered to a location in order for them to run transactions. You can set your location for all of your readers directly from your Stripe Dashboard. 

If you’re using a Stripe M2, Chipper, or Wisepad 3 credit card reader, you can also create your locations directly from the Collect application. To do this, hold your reader near your device to discover it, then tap “Select Location to Connect” and choose “Create Location” in the pop-up screen.

Creating a Location in the Collect mobile app

Please note, it is not necessary to create a new location if you move physically from one place to another within the same reasonable area (e.g. the same city). Readers used within the same general geographic area may share one Location.

Here’s how to set your Locations in your Stripe Dashboard:

1). Login to your Stripe Dashboard: dashboard.stripe.com.

2). Click on the “More” down arrow in the top menu.

3). Go to “Terminal” and click the + button at the side of it. *If Terminal is already enabled, simply click on “Terminal” to get to the Location page. 

4). You’ll see Locations listed in the middle of the page. To add a location click the + New button on the right. 

You may need to use the refresh button on the Locations screen once you’re finished adding your location in order for this new info to sync properly. You should be all set after that.

Start Using Your Perfect Point of Sale

Combine simplicity & security using Stripe and Collect for Stripe. Bring all your transaction data to one single place.

Still Stumped?

For all Common Stripe Questions, please keep in mind additional guidance can only be provided by Stripe directly, not from Collect for Stripe. We are always happy to help answer questions and save you some time, but we do not have control of your Stripe account information, banking information, passwords or any other data pertaining directly to Stripe.

To reach Stripe Support via any of their methods of communication, visit the Stripe Support Page.

Other Common Stripe Questions

How do I finalize an Uncaptured charge in Stripe?

Collect's Authorize-Only feature allows you to hold a charge without finalizing. To finalize an Uncaptured charge in Stripe, you must 'capture' it manually at a later time. *If you used a card reader to authorize the charge, you will have 24 hours to capture the...

read more

How do I register a reader in Stripe?

Internet Readers (or "Smart" Readers) like the WisePOS E are slightly different from smaller bluetooth readers (Stripe M2 or WisePad 3) in that they must be registered to a location via the Stripe dashboard. To do this, login to your Stripe Dashboard and click on...

read more

How do I add a reader location in Stripe?

Login to your Stripe Dashboard and click on Payments from the top menu then select “Readers” from the left-hand options.  You’ll see Locations listed in the middle of the page. To add a location, click on the “+ New” button on the right. Then enter the location...

read more

How do I run payment reports in Stripe?

All transaction information is stored in your Stripe Dashboard (never by Collect), and is easily available for download by following these steps. 1). Login to your Stripe Dashboard: dashboard.stripe.com. 2). Click on Payments on the lefthand side. 3). Select "Export."...

read more