Each reader has certain geographic restrictions, so you’ll want to check Stripe’s compatibility page here to see which reader is available in your area.
To compare readers, check out our Reader Info Page to further narrow down which reader will best fit your needs.
When you’re ready to order, Stripe Terminal card readers can be purchased directly from Stripe’s order page here.
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For all Common Stripe Questions, please keep in mind additional guidance can only be provided by Stripe directly, not from Collect for Stripe. We are always happy to help answer questions and save you some time, but we do not have control of your Stripe account information, banking information, passwords or any other data pertaining directly to Stripe.
To reach Stripe Support via any of their methods of communication, visit the Stripe Support Page.
If you're not receiving Payouts or cannot create payments, you should check on the status of your Stripe account. When you login to your Stripe Dashboard you will see whether your account is in review or been restricted. In either case, Stripe will present a bright...
Stripe Terminal card readers can be ordered directly from Stripe on their order page here. Each reader has certain geographic restrictions, so you'll want to check Stripe's compatibility page here to see which reader is available in your area. To compare readers,...
Card readers from Stripe provide light codes on the device to indicate status at all times. The best way to find more info on your Stripe Terminal credit card reader is to consult Stripe's product sheet guides here. Simply select the reader that you're using and...
The first step in checking on the status of your Stripe account is to login to your Stripe Dashboard here. Stripe will have a notification if there are more details needed about your business. You can also go to your Stripe Dashboard "Settings" then "Documents" and...
You can create your Stripe account by following the instructions on Stripe's Registration website here. If you're having trouble getting started with your Stripe account, you can contact Stripe Support directly here.
Collect's Authorize-Only feature allows you to hold a charge without finalizing. To finalize an Uncaptured charge in Stripe, you must 'capture' it manually at a later time. *If you used a card reader to authorize the charge, you will have 24 hours to capture the...