How can we help?
Find answers to common questions about setting up readers and accepting payments.
Stripe-related questions
For payouts, disputes, account verification, banking details, and card readers, start with our curated Stripe FAQs.
Collect Documentation
Need a deeper walkthrough or technical details? Our documentation covers Stripe account connection, setup, payment flows, card readers, and more.
Top questions about the Collect app
How do I pair my Bluetooth reader?
Do NOT pair through your phone's settings. Open the Collect for Stripe app, go to Settings > Card Readers, and tap 'Connect Reader'. The app will handle the pairing.
Do I need a new Stripe account?
No. You can sign in with your existing Stripe account. All data stays in your Stripe Dashboard.
What are the fees?
Collect for Stripe charges a small fee per transaction on top of Stripe's standard processing fees. There is no other charge, ever. Visit 'Pricing' in the main menu for details.
Can I use this internationally?
Yes, Collect for Stripe works in any country where Stripe Terminal is supported. The app automatically attempts to set the currency to your account's default currency. Change any time in App Settings.