What do the lights on my Stripe Terminal reader mean?
Readers

Card readers from Stripe provide light codes on the device to indicate status at all times.

The best way to find more info on your Stripe Terminal credit card reader is to consult Stripe’s product sheet guides here.

Simply select the reader that you’re using and consult the section most helpful for your question. The “Status Indicator” section has a breakdown for what to look for with your card reader’s status lights.

If your reader is indicating an error status, contact Stripe directly via support@stripe.com.

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Still Stumped?

For all Common Stripe Questions, please keep in mind additional guidance can only be provided by Stripe directly, not from Collect for Stripe. We are always happy to help answer questions and save you some time, but we do not have control of your Stripe account information, banking information, passwords or any other data pertaining directly to Stripe.

To reach Stripe Support via any of their methods of communication, visit the Stripe Support Page.

Other Common Stripe Questions

Which Stripe Terminal card reader is right for me?

Each reader has certain geographic restrictions, so you'll want to check Stripe's compatibility page here to see which reader is available in your area. To compare readers, check out our Reader Info Page to further narrow down which reader will best fit your needs....

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How do I order a card reader from Stripe?

Stripe Terminal card readers can be ordered directly from Stripe on their order page here. Each reader has certain geographic restrictions, so you'll want to check Stripe's compatibility page here to see which reader is available in your area. To compare readers,...

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How do I finalize an Uncaptured charge in Stripe?

Collect's Authorize-Only feature allows you to hold a charge without finalizing. To finalize an Uncaptured charge in Stripe, you must 'capture' it manually at a later time. *If you used a card reader to authorize the charge, you will have 24 hours to capture the...

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