# Collect for Stripe — Full Public Site Content Single-file dump of every content-collection entry published on collectforstripe.com, for ingestion by LLMs and AI agents. Product documentation lives separately at https://docs.collectforstripe.com/llms-full.txt. - Generated: 2026-04-21T14:39:23.287Z - Structured index: https://collectforstripe.com/llms.txt - Sitemap: https://collectforstripe.com/sitemap-index.xml Collect for Stripe is a mobile point-of-sale app (iOS and Android) and web dashboard for Stripe users. It supports chip, swipe, contactless (Tap to Pay), recurring billing, customer management, on-reader tipping, test mode, multi-account setups, and integrates with Stripe Terminal card readers. Payments settle directly to the connected Stripe account; Collect is a Stripe Partner and does not act as a merchant of record. --- # Feature pages ## 3D Secure Source: https://collectforstripe.com/features/3d-secure-payments > Full support for Strong Customer Authentication (SCA) and 3D Secure. Collect fully supports **3D Secure (3DS)** authentication for card-not-present transactions, helping you comply with **Strong Customer Authentication (SCA)** regulations. **What is 3D Secure?** 3D Secure is an additional security layer for online and remote card payments. When enabled, customers verify their identity with their bank before the payment completes. **Why It Matters** - **SCA Compliance** – Required for most European transactions under PSD2 - **Reduced Fraud** – Shifts liability for fraudulent chargebacks to the card issuer - **Customer Trust** – Adds a layer of security customers recognize **How It Works in Collect** For non-card-present payments in the mobile app or on the web (including Payment Links or Web Forms), Collect automatically triggers 3DS authentication when required by your customer's bank or region. In-person payments using Tap to Pay or Terminal readers are exempt from SCA requirements since the card is physically present. **Supported Regions** 3D Secure is available globally but is most commonly required in: - European Economic Area (EEA) - United Kingdom - India - Australia (for certain transactions) --- ## Account Users Source: https://collectforstripe.com/features/account-users > Secure access and permissions to Collect without sharing Stripe credentials. Need to give people access to Collect for Stripe? You could make them all administrators in Stripe, share your Stripe credentials with them, or try to connect your Stripe account on every single device they use. All of those options are either risky, tedious, or both. **Account Users** give you a better option: secure access to Collect, not to your Stripe Dashboard. ### What Are Account Users? Account Users are individual logins you create for anyone who needs to use Collect. Each user signs in with their own email address and password (or a secure, one-time magic link) instead of using your Stripe credentials. Creating an Account User: - Does **not** provide access to your Stripe Dashboard - Only grants access to Collect features, settings, and processes that utilize your Stripe data - Can be revoked or restricted by you at any time ### Security and Control As soon as you create a new Account User, they receive an email prompting them to set a password. From there, you stay in control: - **Add or remove users at any time** from the web dashboard - **Adjust permissions** per user to match their role - Keep your **Stripe credentials private** while still letting your team accept payments ### No Extra Cost, No Limits There is **no additional fee** for using Account Users. - Create as many Account Users as you need - Have any number of Account Users signed in at once - Pay nothing extra for adding or managing users ### Managing Account Users in the Dashboard The web dashboard gives you a clear overview of every Account User, along with their status and permissions. ![Account Users list in the Collect Web Dashboard](../../assets/features/collect-CFS-Dashboard-Account-Users.png) When you add a new user, you simply enter their email address, choose their permissions, and send the invite. ![Create Account User screen in the Collect Web Dashboard](../../assets/features/collect-CFS-Dashboard-Create-Account-User.png) ### How to Get Started 1. Create your own Collect Account in the web dashboard using any valid email address. 2. Connect your Stripe account when prompted to establish yourself as a Stripe administrator. 3. Go to the **Users** section and click **Add User**. 4. Your new user will receive a private email to set their password. 5. That email address and password can be used to sign in to the Collect mobile app using **Collect Account Sign-In** on the main screen. 6. The user can sign in with their password or request a secure, one-time magic link to tap and sign in instantly. > You can also sign into the Collect mobile app as an administrator using the same Collect Account credentials you created in step 1. --- ## Tap to Pay on Android Source: https://collectforstripe.com/features/android-tap-to-pay > Turn your Android device into a mobile credit card reader. Android Tap to Pay includes support for Mastercard, Visa, and American Express contactless cards and NFC-based mobile wallets (Google Pay, Apple Pay, and Samsung Pay). No additional hardware or terminals needed! It's easy, secure, and private. _Please note you must be running the latest available Android version, within 1 year of release. This requirement is beyond our control._ Be sure to enable NFC in your device settings. Once enabled, to connect, tap the reader icon in the app or go to the **Main Menu > Card Readers**. If your device is supported, you should see the option to connect a **Built-In** reader type. Tap that to connect the same way you would a standard card reader. [Also available for iPhone](/features/iphone-tap-to-pay) _*Some countries in Stripe Beta for this feature. Please keep an eye on [Stripe’s list of supported regions](https://stripe.com/docs/terminal/payments/setup-reader/tap-to-pay?platform=android) as it continues to grow._ --- ## Authorize Only Source: https://collectforstripe.com/features/authorize-only-charges > Reserve funds on a card now and capture the payment later. With **Authorize Only** mode, you can reserve funds on a customer's card without immediately capturing the payment. This is perfect for: - **Deposits / Hospitality** – Hold funds for a reservation or booking - **Service Tabs** – Open a tab and settle at the end - **Pre-orders** – Reserve funds until the product ships - **Service estimates** – Authorize an amount and adjust before capture > **Note:** How long the hold lasts depends on the card network and whether the payment is in-person or online. See [Stripe’s authorization validity windows](https://docs.stripe.com/payments/place-a-hold-on-a-payment-method#authorization-validity-windows) for exact expiry times (e.g. 2–7 depending on read method). ### How It Works 1. Enable "Authorize Only" in Payment Settings 2. Process the card as usual 3. The funds are held on the customer's card (up to 7 days) 4. Capture the full amount or a partial amount when ready via the **Stripe Dashboard** ### Capturing Payments You can capture authorized payments directly from your Stripe Dashboard. If you don't capture within the authorization window, the hold is automatically released. ### Partial Captures Need to charge less than the authorized amount? No problem. Capture partial amounts, automatically releasing the remaining funds back to the customer's card. --- ## Contactless Payments Source: https://collectforstripe.com/features/contactless-payments > Swipe / Insert / Tap Contactless payment (NFC) available with all readers. Contactless payment is not only the fastest way to pay — It's the most secure. - **Chip (EMV)** – Insert cards for secure, encrypted transactions - **Contactless (NFC)** – Tap to pay for faster secure, encrypted transactions - **Swipe (Magstripe)** – For older cards without chip support, or when chip fails ### Mobile Wallets Your customers can pay with **Apple Pay**, **Google Pay**, and **Samsung Pay** using any of our supported readers. ### Getting Started 1. Purchase a compatible reader from [Stripe's hardware store](https://stripe.com/terminal) 2. Connect to the reader in the Collect app 3. Start accepting contactless payments immediately [View all supported readers](/readers) --- ## Customer Management Source: https://collectforstripe.com/features/create-a-customer > Know your customers. Use Collect to create and update **Stripe Customers** directly from the app—no laptop or dashboard required. ### When to Create a Customer Create a customer instead of a one‑off charge when you: - Expect **repeat visits** or ongoing work - Want to **save a card** for later or for a subscription - Want to stay in touch - Need cleaner history for a person or organization in Stripe ### Save Cards You can use a Card Reader to securely attach a card to a Customer for future purchases, or do so during Keyed Entry. Contact info, email addresses, etc. – the same data across your entire Stripe Account. > _Note: You can create a customer on the Customers screen any time – transaction not required_ ### How It Works in Collect 1. Open **Customers** and tap **Create Customer**. 2. Read a card on a reader, enter card details manually, or skip card for now. 3. Add basic contact info (name, email, etc.) and save. Collect creates a normal **Stripe Customer** with an attached payment method (if provided). You can search for that customer later, charge any saved card again, or start a subscription using the same profile. --- ## Global Currency Support Source: https://collectforstripe.com/features/currency-support > Sell in 135+ currencies with automatic formatting for your region. Collect automatically displays and processes payments in the currency configured for your Stripe account. ### Supported Currencies Collect supports all **135+ currencies** available through Stripe, including: - USD, EUR, GBP, CAD, AUD - JPY, CNY, INR, BRL, MXN - And many more... ### Automatic Formatting Currency symbols, decimal places, and number formatting are handled automatically based on your account's default currency: | Currency | Example | |----------|---------| | USD | $100.00 | | EUR | €100,00 | | GBP | £100.00 | | JPY | ¥10,000 | ### Multi-Currency Accounts If your Stripe account supports multiple currencies, you can: - Accept payments in different currencies - View balances per currency in your Stripe Dashboard - Settle to your bank in your local currency ### Setting Your Currency Your default currency is determined by your Stripe account settings. To change it: 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com) 2. Go to **Settings > Business Settings** 3. Update your default currency Collect will automatically reflect any changes on your next app refresh. --- ## Custom Receipts Source: https://collectforstripe.com/features/custom-receipts > Say what you want to say on every Stripe receipt email. Standard Stripe receipts are simple and reliable, but sometimes you need more room to communicate. With **Custom Receipts** in Collect, you take control of the content your customers see after every successful charge—without changing anything in your Stripe account. ## Say what you want to say Every Custom Receipt includes space for: - A short **title**, perfect for a "Thank you" message or quick confirmation line. - A longer **message area** where you can include contact details, return or refund instructions, donation notes, or any other helpful context. Both fields are optional, so you can use only a title, only a footer message, both, or stick with a clean default layout. ## Branded to match your Stripe settings The header bar at the top of the email automatically picks up your Stripe **Branding → Accent Color**. That means your receipts stay consistent with the rest of your Stripe-hosted pages, while still giving you extra control over the messaging. Receipts look great on phones, tablets, and desktop email clients, so customers get a polished experience no matter where they open them. ## Extra data to prevent confusion Disputes often happen when customers do not recognize a charge. Custom Receipts help by clearly surfacing: - The **statement descriptor** shown on the customer’s bank or card statement. - The **customer email** stored with the charge in Stripe. By putting this information directly in the receipt, customers can easily match what they see in their inbox to what later appears on their statement, reducing confusion and chargebacks. ## Easy replies for your customers Custom Receipts are designed for real conversations, not "do-not-reply" inboxes. Emails are sent from Collect, but the **reply-to address** is pulled from your Stripe **Support Email** setting. When a customer clicks reply, their message goes straight to your support inbox so you can answer questions quickly. ## Admin copies for your records For each receipt sent to a customer, Collect also sends an **admin copy** to the Stripe account owner email address. This duplicate: - Matches the customer-facing receipt content. - Adds "(Admin Copy)" plus the customer email in the subject line for quick scanning and filtering. Many teams use these copies as an additional, long-term record of successful charges, right inside their email client. ## How to enable Custom Receipts Turning on Custom Receipts only takes a moment: 1. Open the Collect app and tap the **Menu** icon. 2. Choose **Settings → Receipts**. 3. Toggle **Custom Receipts** to the **On** position. 4. Add an optional **Custom Title** and **Custom Message**. 5. Tap **Save**. From then on, every qualifying charge you run through Collect will send your new, customized receipt—keeping customers informed and reinforcing your brand with every transaction. --- title: "Custom Receipts" description: "Add your logo, website, and custom footer message to email receipts." benefits: - "Your branding" - "Custom footer message" - "Professional appearance" seoTitle: "Custom Receipts | Collect for Stripe" seoDescription: "Customize your Stripe email receipts with your logo, website, and a custom footer message for a professional customer experience." --- Collect lets you customize the email receipts sent to your customers after each transaction. ### Customization Options - **Logo** – Upload your business logo to appear at the top of receipts - **Business Name** – Display your company name prominently - **Website URL** – Link back to your website - **Footer Message** – Add a custom message like return policies, thank you notes, or social media handles ### Why Customize Receipts? - **Professional Branding** – Reinforce your brand identity - **Customer Trust** – Receipts look legitimate and trustworthy - **Marketing Opportunity** – Encourage repeat business with your footer message - **Reduced Support** – Include common info like return policies directly on the receipt ### Setting Up Custom Receipts 1. Go to **Settings > Receipts** in the Collect app 2. Upload your logo and enter your business details 3. Add an optional footer message 4. Save and all future receipts will use your branding ### Receipt Delivery Receipts are sent automatically via email to customers when you capture their email address during checkout. You can also manually send or resend receipts from the transaction history. --- ## Interac Payments Source: https://collectforstripe.com/features/interac-payments > Accept Interac Debit payments in Canada with Collect for Stripe. Collect fully supports **Interac Debit** for Canadian merchants using Collect for Stripe. Interac is Canada's national debit network, and accepting it can mean **lower processing fees** compared to credit card transactions. ### How It Works When a Canadian customer taps or inserts their debit card, Collect automatically routes the transaction through the Interac network when available. ### Requirements - Your Stripe account must be based in **Canada** - You must be charging in **CAD** currency - The customer's card must be an Interac-enabled debit card ### Benefits - **Lower fees** – Interac transactions typically have lower interchange rates - **Familiar experience** – Canadian customers prefer using their debit cards - **Automatic routing** – No extra setup required; Collect handles it automatically [Learn more about Stripe Terminal readers](/readers) --- ## Stripe Invoicing Source: https://collectforstripe.com/features/invoices > Create and send professional invoices on the go. ## Invoicing made mobile You don't need a desktop to send a bill. Create detailed, itemized invoices directly from the app. ### Instant Delivery Send invoices directly to your customer's email address before you even leave the meeting. ### Status Tracking See who has viewed and paid their invoices in real-time. --- ## Tap to Pay on iPhone Source: https://collectforstripe.com/features/iphone-tap-to-pay > Turn your iPhone into a mobile credit card reader. Accept physical debit and credit cards, Apple Pay, and other digital wallets using only an iPhone. No additional hardware or terminals needed! It's easy, secure, and private. _Please note you must be running the most recently available version of iOS to use Tap to Pay on iPhone._ To connect, tap the reader icon in the app or go to the **Main Menu > Card Readers**. If your device is supported, you should see the option to connect a **Built-In** reader type. Tap that to connect the same way you would any other card reader. You will see **"Apple Built-In"** as the reader option. [Also available for Android](/features/android-tap-to-pay) _*Some countries in Stripe Beta for this feature. Please keep an eye on [Stripe’s list of supported regions](https://stripe.com/docs/terminal/payments/setup-reader/tap-to-pay?platform=ios) as it continues to grow._ --- ## Multiple Stripe Accounts Source: https://collectforstripe.com/features/multiple-accounts > Link unlimited Stripe accounts and switch between them with a single tap. Collect allows you to connect **unlimited Stripe accounts** to a single app installation. ### Why Multiple Accounts? - **Multiple businesses** – Manage separate LLCs or DBAs from one device - **Multiple locations** – Track revenue by store or venue - **Client work** – Process payments on behalf of different clients - **Test vs. Live** – Keep your test account linked alongside your live account ### How It Works 1. Go to **Settings > Stripe Accounts** 2. Tap **Add Account** and authenticate with Stripe 3. Switch between accounts from the main menu or account switcher ### Account Isolation Each Stripe account is completely separate: - **Transactions** – Charges go to the selected account only - **Customers** – Customer lists are account-specific - **Products** – Inventory is tied to each account - **Readers** – Terminal readers can be paired per account ### Quick Switching The active account is always visible in the app header. Tap it to instantly switch to another linked account without logging out. --- ## On-Reader Tipping Source: https://collectforstripe.com/features/on-reader-tipping > Let customers enter tips directly on the card reader. On-reader tipping moves the last piece of your customer’s experience to the reader, for a totally frictionless checkout. Instead of handing your mobile device to the customer to enter a tip amount, supported readers let the customer enter the tip **directly on the reader**. ### Why On-Reader Tipping? - **More professional flow** – Keep your phone or tablet in your hands - **Customer privacy** – Customers enter their own tip without seeing your app UI - **Faster checkouts** – The entire flow stays on the reader, right where the card is tapped or inserted ### How It Works in Collect If you already have **Tipping** enabled in your [Payment Flow](https://docs.collectforstripe.com/guide/mobile-app/payment-flows), connecting a supported reader (like the WisePOS E or Stripe S700) allows Collect to move the tip step onto the reader automatically. When a capable reader is connected: - Collect detects that the reader supports on-reader tipping - We either **use an existing** Stripe Terminal configuration that enables on-reader tipping **or create one for you** - The customer sees tip choices and enters the amount **on the reader screen** instead of your device If you disconnect the reader or use a reader that does not support on-reader tipping, Collect falls back to your standard in-app tipping behavior. ### Getting Started 1. Enable **Tipping** in your Collect for Stripe Payment Flow 2. Connect a supported Stripe Terminal reader (WisePOS E, Stripe S700, or other on-reader-tipping capable models) 3. Run a test transaction in Test Mode to see the tip step appear on the reader > _Note: When updating a reader configuration, it sometimes takes a minute or two for the change to take place._ For full details and supported readers, see [Tipping settings](https://docs.collectforstripe.com/guide/mobile-app/settings/tipping) in the official documentation. --- ## Payment Links Source: https://collectforstripe.com/features/payment-links > Get paid anywhere with a link. ## Text-to-Pay Send a secure payment link via SMS, email, or WhatsApp. ### Secure Hosted Checkout Your customers pay on a secure, Stripe-hosted page. You don't need a website or complex shopping cart. ### Real-time Notifications Get alerted the moment they pay. --- ## Inventory Items Source: https://collectforstripe.com/features/products > Pre-set Items with Images, Prices, Groups, Instant Search and more. Save your most common products and services as **Inventory Items** with a name, price, optional image and optional group. During a sale, switch to the Inventory tab, tap Items to add them to the cart, and adjust quantities instead of keying in every amount by hand. ## Stripe Product Sync Already have products set up in Stripe? Collect automatically pulls them into a dedicated **Stripe Products** group, including names and images, and keeps them in sync via the backend server. You can also trigger a manual sync from the Collect Web Dashboard when you make larger catalog changes. ## Group Organization Put items into groups, which you can change or move any time, and give your groups a color for quick recognition. Every group and every item can have an image as well. ## Visual and Searchable Build orders from a visual grid or condensed list, including side‑by‑side layouts on tablets so cashiers can browse Inventory while seeing the live order summary. Use **Search** to quickly find Items by name, then tap to add them to the transaction. ## Manage From Mobile or Dashboard > _Collect User Permissions Required_ Create, edit, or delete Items and Groups directly in the mobile app, or manage your full catalog from the Collect Web Dashboard with reordering and Stripe sync controls. Permissions let you decide who can use Inventory at checkout and who can change the catalog. --- ## Customer Signatures Source: https://collectforstripe.com/features/signatures > Capture on-screen signatures for any charge to help prevent disputes. Collect allows you to capture **customer signatures** directly on your device screen after a payment is processed. ### Why Capture Signatures? - **Dispute Prevention** – Proof that the cardholder authorized the transaction - **Service Verification** – Confirm delivery or completion of services - **Compliance** – Some industries require signed receipts ### How It Works 1. Add Signature capture in your [Payment Flow](https://docs.collectforstripe.com/guide/mobile-app/payment-flows) 2. After a successful charge, the customer signs on your device screen 3. The signature is automatically attached to the charge metadata in Stripe ### Viewing Signatures Signatures are stored as part of the charge metadata in your Stripe Dashboard. You can reference them if a customer disputes a transaction. ### When to Use Customer signatures are especially useful for: - **Delivery services** – Confirm package handoff - **Field services** – Document completed work - **High-value transactions** – Extra protection for larger purchases --- ## Simulate a Reader Source: https://collectforstripe.com/features/simulate-a-reader > Test your full payment flow before buying physical hardware. Don't have a card reader handy? You can **Simulate a Reader** (in [Test Mode](/features/test-mode)) to test the entire checkout experience right on your device. > #### Test Card Notes > • No Test Card is required when simulating a reader.
• When connected to a real, physical reader in Test Mode, you will want to use a Test Card. ### What is a Simulated Reader? A Simulated Reader behaves exactly like a physical Stripe Terminal reader but runs entirely in software. It allows you to: - **Test connectivity** and device discovery - **Simulate card dips, swipes, and taps** - **Verify payment flows** including tipping and receipts - **Train staff** on the checkout process without needing hardware ### How to Use 1. Ensure you are in **Test Mode** (Settings > Test Mode). 2. Go to the **Card Readers** screen. 3. Tap **"Simulate a Reader"**. 4. Proceed with a charge as usual. When prompted to present a card, the simulator will appear, allowing you to choose a test card outcome (Attributes, Decline, etc.). ### Always 100% Free All Test Mode transactions are completely free to use. Simulating a reader is the simplest, most cost-effective way to ensure your Collect for Stripe integration is working perfectly before investing in hardware. --- ## Subscriptions Source: https://collectforstripe.com/features/subscriptions > Recurring revenue made simple. Turn a walk-in customer into a recurring subscriber instantly. ### Seamless Setup Select a Stripe Product with recurring pricing, then continue as you would any other transaction. The app will collect and save the customer's or donor's card and set it up for future use. ### 3D Secure If 3D Secure is required (widely required in the EU, UK, India, Australia, Japan) it will be automatically handled end-to-end. ### Trial Priods Set trial periods and other details within the Stripe Product's Price itself, using your Stripe Dashboard. --- ## Tax Rates Source: https://collectforstripe.com/features/taxes > Dynamic Calculation. Multiple Tax Rates. With Collect for Stripe, Tax Rates are first imported from Stripe. You can then create, edit, and manage Taxes in the Collect app or Web Dashboard. In the app, open **Settings → Tax Rates** to see rates from Stripe and choose which ones to apply by default. The way taxes are applied is set in your Payment Flow, which you can create, edit or switch any time. More on that below. ### Payment Flow Examples If you have your Tax setting in the selected Payment Flow set to 'Always', the app will _always_ apply any Tax you've set to **Apply by Default**. If you do not want a tax applied, turn off **Apply by Default**. If you would like to have default Tax Rates applied, then have the opportunity to add or remove _any_ available tax during processing, set your Tax setting to 'Ask'. In that case, the app will always ask, with defaults pre-selected. This is shown in the main feature image for this feature. A Payment Flow with Tax set to 'Never' will skip tax calculation entirely, even if you have Tax Rates created and set to "Apply by Default". ### Stripe Tax We use Stripe Tax objects to ensure a cohesive experience across your Stripe business ecosystem. --- ## Terminal Hardware Source: https://collectforstripe.com/features/terminal-readers > Professional card readers. ## Professional Hardware Pair a Stripe Terminal reader for the lowest rates and highest security. ### Broad Support We support the entire Stripe Terminal lineup: - **Stripe Reader M2**: Bluetooth, battery powered, pocket sized. - **WisePad 3**: Bluetooth, PIN support, global standard. - **WisePOS E**: Countertop smart reader with WiFi. - **Stripe Reader S700**: Handheld Android smart reader. --- ## Test Mode Source: https://collectforstripe.com/features/test-mode > Verify without charging real money. Collect includes a built-in **Test Mode** that mirrors your Stripe account's Test environment. Toggle between Test and Live mode instantly. In Test Mode, you can enter test numbers manually, simulate a card reader, or get a [Stripe Test Card](https://dashboard.stripe.com/terminal/shop) to use test mode with _real_ reader hardware. > **Note: You cannot use real cards or card numbers when in Test Mode**.
_Instructions below_ ### What is Test Mode? Test Mode allows you to process transactions using Stripe's test card numbers without charging real money. It's perfect for: - **Training new employees/volunteers** – Practice without risk - **Testing payment flows** – Verify your setup before going live - **Checking data, amounts** – Compare against the Stripe Dashboard to see what the data look like ### How to Enable 1. Go to **Settings** in the Collect app 2. Toggle **Test Mode** on 3. The app will display a banner indicating you're in test mode ### Test Card Numbers Use Stripe's standard [test card numbers](https://docs.stripe.com/testing#cards) or physical Test Card (available in the Stripe Dashboard under 'Terminal'). ### Going Live When you're ready, simply toggle Test Mode off in Settings. All real transactions will process through your live Stripe account. > **Note:** Test mode charges appear in your Stripe Dashboard under the "Test Data" toggle. --- ## Tipping Source: https://collectforstripe.com/features/tipping-gratuity > Custom, Private Tipping Give customers an easy, private way to say thanks while you increase overall ticket size. ### Smart, Customizable Presets Start with proven defaults (15%, 20%, 25%) or set your own tip percentages to match your business and service level. > _User Permissions required_ ### Enabling for Your Transactions Whether customers see a tip prompt is controlled by your [Payment Flow](https://docs.collectforstripe.com/guide/mobile-app/payment-flows): set the **Show Tipping** option to **Ask** to present the tip step, or **Never** to skip it. For full details and the full list of options, see [Payment Flows](https://docs.collectforstripe.com/guide/mobile-app/payment-flows#configuration-options) and [Tipping settings](https://docs.collectforstripe.com/guide/mobile-app/settings/tipping) in the official Documentation. ### On-Reader Tipping Tips are prompted directly on the WisePOS E / S700 screen (and other supported readers), keeping the experience quick, discreet, and customer-friendly. ### Custom Tip Amounts Customers can always enter a custom tip amount if Tipping is shown. --- ## Web Forms Source: https://collectforstripe.com/features/web-forms > Use Collect's secure web forms for remote payments and customer intake. Collect's **Web Forms** let you accept payments remotely through secure, hosted payment pages. ### Use Cases - **Invoicing** – Send a payment link instead of chasing checks - **Deposits** – Collect booking deposits online - **Remote sales** – Sell to customers who aren't physically present - **Intake forms** – Gather customer info alongside payment ### Features - **Secure & PCI Compliant** – Hosted on Collect's secure infrastructure - **Custom Fields** – Add fields for name, email, phone, notes, and more - **Branding** – Your logo and colors for a professional look - **Email Receipts** – Automatic receipts sent to customers ### Creating a Web Form 1. Log in to the [Collect Web Dashboard](https://app.cfsinteractive.com) 2. Navigate to **Web Forms** 3. Configure your form fields and payment options 4. Share the generated link via email, text, or embed on your site ### Payment Options Web Forms support: - One-time payments - Recurring subscriptions - Customer-entered amounts (donations, tips) - Pre-set amounts for specific products/services --- # Industry pages ## Apparel & Fashion Source: https://collectforstripe.com/industries/apparel > Stylish checkout for stylish brands. ## Designed for Boutiques Give your customers a premium checkout experience that matches your brand. ### Handle Variants with Ease Easily select sizes and colors during checkout without cluttering your screen. ### Line Busting Staff can check out customers anywhere in the store using just an iPhone, perfect for busy sales events. --- ## Consulting Source: https://collectforstripe.com/industries/consulting > Secure, professional payments for your services. ## Get paid on time, every time Stop chasing checks and invoices. Collect payment immediately upon completion of your work. ### Client Management Save card details securely on file for future recurring billing or retainers. ### Professional Experience Send branded email receipts instantly to your clients. --- ## Food & Beverage Source: https://collectforstripe.com/industries/food-beverage > Quick service, cafes, and food trucks. ## Serve more customers, faster Keep the line moving with a POS designed for speed. ### Tipping / Gratuity Increase staff earnings with customizable tip percentages displayed right on the reader. --- ## Home Services Source: https://collectforstripe.com/industries/home-services > Professional payments for HVAC, Plumbing, and Contractors. Get paid on the job site. ## Accept Credit Cards on the Job Site Stop chasing invoices. With Collect for Stripe, you can close the ticket and get paid before you leave the driveway. ### One Less Worry Focus on the job, not the payment. Collect is 100% mobile and secure. - **Inventory Mode**: Pre-fill common service items to speed up checkout. - **Receipts**: Send professional email receipts instantly. - **Team Friendly**: Equip your entire fleet. No "per-seat" pricing. --- ## Hospitality Source: https://collectforstripe.com/industries/hospitality > Hotels, resorts, and accommodation services. ## Elevate Your Guest Experience From check-in to checkout, provide a seamless payment experience that matches your brand's quality. ### Professional Presentation Use sleek Stripe Terminal readers at your front desk for a modern, secure checkout experience. ### Save Guest Information Securely store card details for incidentals and future stays, making repeat visits effortless. --- ## HSA & FSA Source: https://collectforstripe.com/industries/hsa-fsa > Accept medical benefits cards instantly. ## Healthcare payments made simple Ensure your practice can accept HSA and FSA cards without the headache. ### Proper Classification We help ensuring your Stripe account is set up with the correct Merchant Category Code (MCC) so medical benefit cards are approved, not declined. ### Itemized Receipts Send detailed receipts that meet insurance substantiation requirements automatically. --- ## Live Events Source: https://collectforstripe.com/industries/live-events > Keep the line moving with fast, reliable payments. ## Keep the show on the road Don't let slow payments hold up the line. Collect for Stripe is built for speed and reliability. ### Infinite Scalability Add unlimited staff to your event. Each person can accept payments with their own iPhone—no additional hardware costs, no per-seat fees. Perfect for festivals, concerts, and large venues. ### Tap to Pay on iPhone Equip your entire staff with just their iPhones to accept payments anywhere in the venue. No extra hardware needed. --- ## Nonprofits Source: https://collectforstripe.com/industries/nonprofits > Accept donations in-person with 100% transparency. Secure, recurring giving that builds trust. ## Empower Greater Giving Nonprofits need more than just a card reader. You need a way to connect with donors. Collect for Stripe allows you to: 1. **Build Trust**: Professional, secure hardware shows you take security seriously. 2. **Stay Connected**: Automatically capture email addresses for newsletters and tax receipts. 3. **Encourage Sustainability**: Set up monthly recurring donations right at the event. --- ## Professional Services Source: https://collectforstripe.com/industries/professional-services > For lawyers, accountants, agencies & more ## Professional payments Maintain your professional image while getting paid faster. ### Retainers & Recurring Billing Securely store client card details to bill for hours or monthly retainers without chasing checks. ### Trust & Security Leverage Stripe's world-class security. We never store card data on the device, keeping your liability low and client trust high. --- ## Retail Source: https://collectforstripe.com/industries/retail > The fastest way to sell products in-person with Stripe. ## Streamline your retail operations Connect your physical store directly to your Stripe account. No more double-entry or syncing issues. ### Unified Inventory Manage your products in one place. Sales made in-person deduct from your Stripe inventory instantly. ### Professional Hardware Support for barcode scanners, receipt printers, and cash drawers. --- # Stripe FAQ ## Can I have multiple Stripe accounts? Source: https://collectforstripe.com/faq/stripe/can-i-have-multiple-stripe-accounts > Use more than one Stripe account under the same login for different businesses or brands. Yes. Stripe lets you create multiple accounts under a single login, which is useful if you operate more than one business or brand. ## When multiple accounts make sense Consider a separate Stripe account when: - You have **different legal entities** (separate companies). - You want **separate bank accounts, payouts, and reporting** for different lines of business. - You need different **currencies** or **countries of operation**. For simple cases—like one business with multiple locations—you may be able to keep a single Stripe account and use **internal reporting** instead. ## How to create an additional Stripe account 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Click your **business name** or profile in the top‑left corner. 3. Choose **New account** (or similar wording). 4. Follow the prompts to set up the new account’s **business details** and **banking**. You can then switch between accounts from the same menu without logging out. ## Using multiple accounts with Collect for Stripe Collect for Stripe can connect to **one Stripe account at a time** per device/session. If you operate multiple accounts: - Make sure you are logged into the correct Stripe account when authorizing Collect. - Repeat the connection process when you want to switch Collect to a different Stripe account. If you are unsure whether you should split your business into multiple Stripe accounts, talk with your accountant and review Stripe’s guidance or contact [Stripe Support](https://support.stripe.com). --- ## How do I finalize an Uncaptured charge in Stripe? Source: https://collectforstripe.com/faq/stripe/capture-uncaptured-charge > To finalize an Uncaptured charge in Stripe, we need to capture the charge from your Stripe Dashboard. Collect's [Authorize-Only](/features/authorize-only-charges) feature allows you to hold a charge without finalizing. To finalize an Uncaptured charge in Stripe, you must 'capture' it manually at a later time. *If you used a card reader to authorize the charge, you will have 24 hours to capture the payment. If you used Manual Entry, you have 7 days to capture the payment.* To finalize an Uncaptured charge in Stripe: 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Select 'Payments' from the top menu. 3. Authorize-Only payments are listed as "Uncaptured." Find the correct payment and select it from the payments tab. 4. Select "Capture" to capture the payment and charge the card. --- ## How do I change my Stripe password? Source: https://collectforstripe.com/faq/stripe/change-your-stripe-password > To change your Stripe password, you can have Stripe send you a password reset link. To change your Stripe password, you can have Stripe send you a password reset link [here](https://dashboard.stripe.com/reset). Please allow a few minutes for the request to go through and then check your email for the reset link. If you do not see the link in your email Inbox after a few minutes, make sure you check your Spam and Junk folders as well. For further assistance updating your Stripe password, please contact Stripe Support directly [here](https://support.stripe.com/). --- ## How can I check the status of my Stripe account? Source: https://collectforstripe.com/faq/stripe/check-stripe-account-status > Check your Stripe account status by logging into your Dashboard. Look for banner notifications about account reviews, restrictions, or required documentation. If you're not receiving payouts or cannot process payments, checking your Stripe account status should be your first step. ## How to Check Your Account Status 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login) 2. Look for any banner notifications at the top of the page 3. Check if your account shows as "Active", "Under Review", or "Restricted" ## Common Account Statuses **Active** - Your account is fully operational and can process payments and receive payouts. **Under Review** - Stripe is reviewing your account. This is common for new accounts or when processing unusual transaction volumes. You may be asked to provide additional documentation. **Restricted** - Your account has limitations. You may not be able to process new charges or receive payouts until the restriction is resolved. ## What to Do If Stripe Needs More Information If additional documentation is required: 1. Click the notification banner in your Dashboard 2. Navigate to Settings > Account Settings 3. Check the Documents section for requested items 4. Upload the required documents promptly Once Stripe verifies your information, you'll see "You're all set!" and your account will return to normal operation. ## Still Having Issues? If your account shows as active but you're still experiencing problems, contact [Stripe Support](https://support.stripe.com/email) directly. --- ## Do I have to set a location for my Bluetooth card reader in Stripe? Source: https://collectforstripe.com/faq/stripe/do-i-have-to-set-a-location-for-my-bluetooth-reader > Stripe requires all card readers to be registered to a location before use. As of 2022, Stripe Terminal requires all bluetooth readers (Chipper, M2 and WisePad 3) to be registered to a location in order for them to run transactions. You can set your location for all of your readers directly from your Stripe Dashboard. If you're using a Stripe M2, Chipper, or Wisepad 3 credit card reader, you can also create your locations directly from the Collect application. To do this, hold your reader near your device to discover it, then tap "Select Location to Connect" and choose "Create Location" in the pop-up screen. Please note, it is not necessary to create a new location if you move physically from one place to another within the same reasonable area (e.g. the same city). Readers used within the same general geographic area may share one Location. Here's how to set your Locations in your Stripe Dashboard: 1. Login to your Stripe Dashboard: [dashboard.stripe.com](https://dashboard.stripe.com). 2. Click on the "More" down arrow in the top menu. 3. Go to "Terminal" and click the + button at the side of it. *If Terminal is already enabled, simply click on "Terminal" to get to the Location page. 4. You'll see Locations listed in the middle of the page. To add a location click the + New button on the right. You may need to use the refresh button on the Locations screen once you're finished adding your location in order for this new info to sync properly. You should be all set after that. --- ## Why is my first Stripe Payout taking so long? Source: https://collectforstripe.com/faq/stripe/first-stripe-payout-delay > You may notice the balance in your new Stripe account is delayed in moving to your bank. This is totally normal for the first transfer. We get this question a lot from users with brand new Stripe accounts, and it's valid. You have a Stripe Balance, but your Stripe Payout to the bank seems to be taking forever. Why wouldn't this continue to be the case in the future? The answer is: **It is planned, it's normal, and it will only happen once.** Stripe is doing a lot of due diligence to verify your bank, your business information, and your Stripe account in general. Thus, the very first payout for every new Stripe account is typically paid out 7 days after you create your first successful transaction. For some industries doing business on Stripe, this period can be as long as 14 days. Again, this is only a one-time inconvenience, and in the long run will mitigate a lot of risk. You can confirm your payout schedule and estimated payout timing in your [Stripe Dashboard](https://dashboard.stripe.com/payouts). ## Estimated Payout Date Stripe will always let you know when to expect your next payout, even during the first-time delay. This information is in the Balances page, found on the top menu of your [Stripe Dashboard](https://dashboard.stripe.com/balance/overview). If you have checked Balances and the payout date has come and gone without you receiving your funds, check these things: - Your account may not be fully verified. Please check your email as well as your [Stripe Dashboard](https://dashboard.stripe.com/account/verifications) to confirm whether additional information is needed to complete your account. - The delay may simply be due to your bank. Sometimes the bank itself will add extra days to the deposit process. If this is the case, your bank will deposit funds and make them available automatically after their processing period is over. ## Recommendation We recommend running your first test charge in the Collect app as soon as possible. Even if it is one dollar or 50 cents, keep in mind Stripe's payout clock begins after the first successful payment. If you can get that first charge created before you are fully operational, it will get this waiting period out of the way. After that, your payout schedule will be fast and reliable – even daily! --- ## How do I add a reader location in Stripe? Source: https://collectforstripe.com/faq/stripe/how-do-i-add-a-reader-location-in-stripe > Stripe requires Locations when connecting a card reader. This quick guide will help you create a Stripe Location. Login to your Stripe Dashboard and click on Payments from the top menu then select "Readers" from the left-hand options. You'll see Locations listed in the middle of the page. To add a location, click on the "+ New" button on the right. Then enter the location information where you'll be using the reader. (*Anything within a reasonable distance from the point of use is fine.*) With your location created, head back to Collect to connect your reader. When prompted, select or change your location to the newly created one. **Note:** In recent versions of Collect, you can create a location directly within the app. During the connect process, "Select Location to Connect", then "New Location" at the top of the screen. --- ## How do I add or edit Stripe Administrators? Source: https://collectforstripe.com/faq/stripe/how-do-i-add-edit-stripe-admins > Manage team members and administrators directly from your Stripe Dashboard under Settings > Team. Stripe account administration is managed directly from your Stripe Dashboard. You can add team members, assign roles, and control permissions all in one place. ## How to Add or Edit Administrators 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login) 2. Click the "Settings" gear icon in the top-right menu 3. Select "Team" under Business Settings 4. View current team members or click "+ New Member" to add someone ## Available Roles and Permissions Stripe offers different permission levels for team members: - **Administrator** - Full access to all account settings and features - **Developer** - Access to API keys and technical settings - **Analyst** - View-only access to reports and data - **Support Specialist** - Limited access for customer support tasks ## Best Practices - Only give Administrator access to people who absolutely need it - Remove former employees immediately - Use two-factor authentication for all admin accounts - Review team access quarterly ## Removing Team Members To remove a team member, find their name in the Team list, click the three dots menu, and select "Remove from team". This immediately revokes their access to your Stripe account. --- ## How do I change my Stripe account email address? Source: https://collectforstripe.com/faq/stripe/how-do-i-change-my-stripe-account-email-address > Update the email address you use to log in to Stripe and receive notifications. Your primary Stripe email controls how you log in and where important notifications are sent. You can change it directly from your Stripe Dashboard. ## Update your login email 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Click your **profile icon** in the top‑right corner. 3. Choose **Profile** or **Account settings** (wording may vary slightly by region). 4. Find the **Email** field and click **Edit**. 5. Enter your new email address and confirm the change. Stripe may send a **verification email** to the new address. Make sure you: - Open the email and click the verification link. - Check your **spam/junk folder** if you don’t see it after a few minutes. ## Keep your account secure - After changing your email, verify that **two‑factor authentication (2FA)** is still set up. - If your old email was compromised, also update your **password** using Stripe’s reset flow. If you no longer have access to your old email and cannot log in, follow Stripe’s **account recovery** instructions or contact [Stripe Support](https://support.stripe.com) for help regaining access. Collect for Stripe cannot change Stripe login details on your behalf. --- ## How do I change my Stripe payout schedule? Source: https://collectforstripe.com/faq/stripe/how-do-i-change-my-stripe-payout-schedule > Switch between daily, weekly, monthly, or manual payouts for your Stripe balance. Stripe lets you choose how often funds are transferred from your Stripe balance to your bank account. This is called your **payout schedule** and is separate from how quickly funds become available. ## Payout schedule options Depending on your country and account type, you may see: - **Daily automatic** – Payouts sent every business day. - **Weekly automatic** – Payouts on specific days of the week. - **Monthly automatic** – Payouts on a specific day each month. - **Manual** – You trigger payouts yourself when you are ready. ## Change your payout schedule 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Settings → Bank accounts and scheduling** (or a similar section for payouts). 3. Find the **Payout schedule** settings. 4. Choose your preferred option (daily, weekly, monthly, or manual). 5. Save your changes. ## Things to keep in mind - Changing your schedule does **not** speed up the time it takes for funds to become available (the “payout speed”). - If you switch from weekly or monthly back to daily, there may be a short period where a payout is still following the **old schedule** before your new settings fully take effect. Collect for Stripe does not control payout schedules or timing; all payout behavior is managed by Stripe according to your Dashboard settings and your account’s risk profile. --- ## How do I check my company's PCI Compliance with Stripe? Source: https://collectforstripe.com/faq/stripe/how-do-i-check-pci-compliance > View your company's PCI compliance status directly in your Stripe Dashboard under Settings > PCI Compliance. PCI compliance is required for any business that processes credit card payments. Your company's PCI compliance status can be found directly in your Stripe Dashboard. ## How to Check Your PCI Compliance Status 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login) 2. Click the "Settings" gear icon in the top-right menu 3. Select "PCI Compliance" under Business Settings Your current PCI compliance status will be displayed at the top of the page. This certification needs to be updated annually. You can see how long your current PCI compliance is valid under the "Documents" section. ## Why PCI Compliance Matters PCI DSS (Payment Card Industry Data Security Standard) compliance ensures your business is handling cardholder data securely. Stripe handles much of this for you, but you may still need to complete an annual self-assessment questionnaire (SAQ) depending on your integration type. ## Need Help? If you believe there's been an error with your Stripe account regarding PCI compliance, click the [contact us](https://support.stripe.com/email) button at the bottom of the PCI Compliance page to reach a Stripe representative. --- ## How do I close my Stripe account? Source: https://collectforstripe.com/faq/stripe/how-do-i-close-my-stripe-account > Steps to close or deactivate your Stripe account and what happens to your data and payouts. If you no longer need your Stripe account, you can close it from your Dashboard. Before you do, make sure there are no outstanding payouts, disputes, or refunds. ## Before you close your account Review your account for: - **Pending payouts** – Check the **Payouts** page for any payouts that have not yet reached your bank. - **Open disputes or refunds** – Resolve open disputes and process any agreed‑upon refunds. - **Connected services** – Disconnect any platforms or apps that use your Stripe account (including Collect for Stripe). ## How to close your Stripe account 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Settings** (gear icon). 3. Look for an option such as **Close account** or **Deactivate account** under **Account details**. 4. Follow the prompts to confirm you understand the impact and complete the closure. In some cases, Stripe may require you to contact support to close the account, especially if there are unresolved issues or regulatory requirements. ## What happens after closure - You will no longer be able to **create new payments** or access most Dashboard functionality. - Stripe may retain certain data for **regulatory and accounting** reasons. - Existing records (such as past payouts and payments) may still be available in exported reports you saved before closing. If you plan to stop using Collect for Stripe but keep your Stripe account, you do **not** need to close Stripe—simply stop using the app or disconnect permissions in your Stripe Dashboard. --- ## How do I create a Stripe account? Source: https://collectforstripe.com/faq/stripe/how-do-i-create-a-stripe-account > Create a Stripe account in minutes through Stripe's registration page or directly from the Collect for Stripe app. You'll need business details and a bank account. Creating a Stripe account is free and takes just a few minutes. You can sign up through Stripe directly or start the process from the Collect for Stripe app. ## What You'll Need Before you start, have the following information ready: - **Email address** (for your login) - **Business name** (or your name if sole proprietor) - **Business address and phone number** - **Tax ID** (EIN for businesses, or SSN for sole proprietors) - **Bank account details** (for receiving payouts) - **Business description** (what products or services you sell) ## How to Create Your Account ### Option 1: Direct with Stripe 1. Go to [stripe.com](https://stripe.com) and click "Start now" 2. Enter your email, password, and country 3. Verify your email address 4. Complete the account application with your business details 5. Connect your bank account for payouts ### Option 2: Through Collect for Stripe 1. Download the [Collect for Stripe app](https://collectforstripe.com) 2. Tap "Connect with Stripe" on the welcome screen 3. You'll be directed to Stripe's secure registration 4. Complete the setup as described above ## After You Sign Up Once your account is created: 1. **Verify your email** - Check your inbox for a verification link 2. **Complete verification** - Stripe may ask for documents to verify your business 3. **Connect Collect** - Return to the Collect app and connect your new Stripe account 4. **Test mode** - We recommend testing with Test Mode before processing real payments ## Account Approval Most accounts are approved instantly or within 24 hours. Some businesses may require additional verification, which can take 1-2 business days. You'll receive an email once your account is fully verified and ready to accept payments. --- ## How do I enable Apple Pay and Google Pay in Stripe? Source: https://collectforstripe.com/faq/stripe/how-do-i-enable-apple-pay-and-google-pay-in-stripe > Turn on Apple Pay and Google Pay as payment options in your Stripe account. Apple Pay and Google Pay are digital wallets that let customers pay quickly using cards saved to their devices. Stripe supports both, but they must be enabled and configured in your Stripe account and integration. ## Check eligibility Before enabling: - Confirm that your **country** and **business type** are supported for Apple Pay / Google Pay in Stripe’s docs. - Make sure your website or app uses a **supported integration** (for example, Stripe Checkout, Payment Element, or a platform that has wallet support built in). ## Enable Apple Pay 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Settings → Payment methods**. 3. Find **Apple Pay** and follow the setup flow, which may include: - Verifying your **domain** (for web). - Confirming your **business information**. 4. Once enabled, Apple Pay can appear automatically in compatible browsers and devices when conditions are met. ## Enable Google Pay 1. In the same **Payment methods** settings, look for **Google Pay**. 2. Review the requirements and enable it for your integration type. 3. Google Pay typically appears automatically on supported browsers and Android devices when using compatible Stripe checkout flows. Collect for Stripe focuses on **in‑person card payments** with Stripe Terminal. Apple Pay and Google Pay are primarily for web and app checkouts; to use them, follow Stripe’s integration guides or work with your developer or platform provider. For any questions about eligibility or setup errors, contact [Stripe Support](https://support.stripe.com). --- ## How do I enable Stripe Terminal for my account? Source: https://collectforstripe.com/faq/stripe/how-do-i-enable-stripe-terminal-for-my-account > Turn on Stripe Terminal so you can use card readers like WisePOS E with your Stripe account. Before you can use physical card readers with Collect for Stripe, **Stripe Terminal** must be enabled on your Stripe account. In many regions it is available by default; in others you may need to request access. ## Check if Stripe Terminal is already enabled 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Look for **Terminal** in the left‑hand navigation. 3. If you see the **Terminal** section and can access the **Readers** or **Locations** pages, Terminal is already available on your account. ## Request access to Stripe Terminal If you don’t see Terminal in your Dashboard: 1. Visit Stripe’s **Terminal** product page on `stripe.com`. 2. Use the **Contact sales** or **Get started** options to express interest. 3. Stripe may ask for basic information about your business and how you plan to use in‑person payments. Once Terminal is active, you can: - Order supported readers (like **WisePOS E** or newer Stripe readers). - Create **Locations** in your Dashboard. - **Register readers** to those locations and connect them to Collect for Stripe. If you are unsure whether Terminal is available in your country, check Stripe’s **Terminal availability** documentation or contact [Stripe Support](https://support.stripe.com) directly. --- ## How do I find help for a specific Stripe charge or payout? Source: https://collectforstripe.com/faq/stripe/how-do-i-find-help-for-a-specific-stripe-charge-or-payout > Gather the right IDs and details so Stripe Support can quickly help with a particular payment or payout. When you contact Stripe Support about a **specific payment or payout**, having the right identifiers ready helps them investigate quickly. Collect for Stripe cannot see or modify everything inside your Stripe account, so Stripe is the best contact for account‑level issues. ## Find a payment (charge) ID 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Payments**. 3. Search by **amount**, **date**, **last 4 digits of the card**, or **customer email**. 4. Click the payment you’re asking about. 5. Look for the **Payment ID** (it usually starts with `ch_` or appears as an ID at the top of the page). Copy this ID to include in your message to Stripe. ## Find a payout ID 1. Go to the **Payouts** page in your Dashboard. 2. Search by **amount** or **arrival date** to match what you see on your bank statement. 3. Click the payout to open its details. 4. Note the **Payout ID** (it often starts with `po_`) and the **arrival date**. ## Contact Stripe Support with context When you reach out to [Stripe Support](https://support.stripe.com): - Include the **Payment ID** or **Payout ID**. - Describe the issue briefly (for example, “Customer says they didn’t receive refund” or “Bank deposit doesn’t match payout amount”). - If relevant, mention any **bank reference numbers** from your statement. This information allows Stripe to look directly at the correct objects in your account. Collect for Stripe cannot replace Stripe’s role here but can help you identify the right data to share with them. --- ## How do I issue a partial refund in Stripe? Source: https://collectforstripe.com/faq/stripe/how-do-i-issue-a-partial-refund-in-stripe > Refund part of a Stripe payment instead of the full amount using the Dashboard. You don’t have to refund an entire payment—Stripe lets you refund only part of a charge when needed. Partial refunds are handled directly in your Stripe Dashboard. ## Issue a partial refund from the Dashboard 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Payments** and find the payment you want to refund. 3. Click the payment to open its details. 4. Click the **Refund** button. 5. In the **Amount to refund** field, enter the **smaller amount** you want to refund (for example, a single item or a shipping adjustment). 6. Optionally add a **reason** or note. 7. Click **Refund**. Stripe will then: - Create a **refund object** tied to the original payment. - Return the specified amount to the customer’s card. - Adjust your Stripe balance and future payout accordingly. ## Multiple partial refunds You can issue more than one partial refund for the same payment, as long as the **total refunded amount does not exceed the original charge**. Once fully refunded, you cannot refund it again. If you process payments via Collect for Stripe, refunds are still **managed entirely in Stripe**. Collect does not hold funds and cannot speed up or change Stripe’s refund timing. --- ## How do I issue a refund in Stripe? Source: https://collectforstripe.com/faq/stripe/how-do-i-issue-a-refund-in-stripe > Issue full or partial refunds directly from your Stripe Dashboard. Refunds typically take 5-10 business days to appear on the customer's statement. Issuing refunds in Stripe is straightforward and can be done in just a few clicks from your Dashboard. ## How to Issue a Refund 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login) 2. Click "Payments" in the left navigation menu 3. Find the payment you want to refund 4. Click on the payment to open its details 5. Click the "Refund" button in the top-right corner 6. Choose to refund the **full amount** or enter a **partial amount** 7. Click "Refund" to confirm ## Full vs. Partial Refunds **Full Refunds** - Return the entire payment amount to the customer. No fees are returned to you. **Partial Refunds** - Return a specific amount (for example, if only one item from an order is being returned). You can issue multiple partial refunds on a single charge until the total refund amount equals the original payment. ## Refund Timeline - **Stripe processing:** Immediate - **Customer's bank processing:** 5-10 business days - **Customer's statement:** Will show as a separate credit line item ## What Your Customer Sees Customers will see the refund appear as a credit on their bank or credit card statement. The timing depends entirely on their bank's processing speed. Stripe has no control over how quickly the refund appears. ## Important Notes - Refunds cannot be canceled once issued - There are no additional fees for processing refunds - The original payment processing fees are not returned to you - If a charge is disputed, you should not issue a refund - respond to the dispute instead ## Need to Refund from the Collect App? You can also process refunds directly from the Collect for Stripe app if you have the transaction handy. Look for the refund option in the transaction details. --- ## How do I lower Stripe payment declines? Source: https://collectforstripe.com/faq/stripe/how-do-i-lower-stripe-payment-declines > Best practices to reduce card declines and increase successful Stripe payments. Some level of card declines is normal, but there are concrete steps you can take to improve your approval rate. Most optimizations happen in your Stripe settings and how clearly you present your business to customers. ## Improve card data quality - Make sure customers enter the **full card number, expiry, CVC, and postal code** accurately. - If you use web forms, clearly mark required fields and show validation errors next to the field. - For in‑person payments, keep readers updated and ask customers to **insert or tap** rather than keying in card numbers. ## Make your business easy to recognize Many disputes and future declines start because customers don’t recognize the charge: - In Stripe, set a clear **statement descriptor** and **business name** that customers will recognize. - Ensure your website and receipts show the same **name, logo, and contact details**. - Include a simple **refund and contact policy** on your site and receipts. ## Use Stripe’s fraud and security tools - Enable recommended **radar / fraud rules** in your Stripe Dashboard. - Require **CVC** and **postal code** where supported. - Avoid repeatedly retrying a card that has been hard‑declined (e.g., `stolen_card`, `lost_card`, `do_not_honor`); ask the customer for a different card instead. ## When to ask Stripe for help If you see a sudden change in your approval rate or many declines with the same code across multiple customers, contact [Stripe Support](https://support.stripe.com) with example payment IDs. They can confirm whether the pattern is card‑issuer behavior, risk controls, or configuration‑related. Collect for Stripe will always pass Stripe’s response back to you; we do not add extra decline rules on top of Stripe’s systems. --- ## How do I reconcile Stripe payouts with my bank deposits? Source: https://collectforstripe.com/faq/stripe/how-do-i-reconcile-stripe-payouts-with-my-bank-deposits > Match Stripe payouts in your Dashboard to deposits that appear in your bank account. Reconciling Stripe payouts means matching the **lump-sum deposits** you see in your bank account to the **individual payments and fees** recorded in Stripe. Stripe provides tools to make this easier. ## Start with the Payouts page 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Payouts**. 3. For each payout, note the: - **Amount** - **Arrival date** - **Status** These payouts correspond to deposits in your bank account (usually under a descriptor that includes “Stripe”). ## Drill into a single payout 1. Click any payout to open its **payout summary**. 2. You’ll see: - The **total amount** sent to your bank. - The list of **charges, refunds, and adjustments** included. - Any **fees** and **disputes** that affected the payout. This view effectively shows how Stripe went from **gross charges** to the **net deposit** in your bank. ## Export payout reconciliation reports To reconcile over a period: 1. From **Payouts** or **Balance**, use a **date range filter**. 2. Click **Export** to download a CSV that includes: - Payout IDs and dates - Associated charges and refunds - Fees and net amounts 3. Compare the **payout amounts and dates** with your bank statement. Collect for Stripe does not alter how payouts are grouped or labeled—that logic is handled entirely by Stripe. If a payout or bank deposit still doesn’t look right after checking these reports, contact [Stripe Support](https://support.stripe.com) with the payout ID and bank reference. --- ## How do I reduce Stripe disputes? Source: https://collectforstripe.com/faq/stripe/how-do-i-reduce-stripe-disputes > Practical steps to prevent disputes by making charges easy to recognize and customer-friendly. Most disputes can be reduced by making your charges easy to recognize and your policies clear before customers pay. Stripe provides tools to help, but your business practices matter just as much. ## Make your charge recognizable - Set a clear **statement descriptor** in Stripe that includes your business name. - Keep your **website, receipts, and emails** consistent with that name. - Include an **email address or phone number** where customers can reach you directly. When customers recognize the charge and know how to contact you, they are more likely to reach out first instead of going straight to their bank. ## Communicate expectations clearly - Publish a simple, readable **refund and cancellation policy** on your site and at the point of sale. - For services, include **timeframes and what’s included** in your confirmation messages. - For physical goods, send **order confirmations** and **shipping notifications** with tracking. ## Use Stripe tools and best practices - Enable Stripe’s recommended **fraud/risk settings** (Radar) in your Dashboard. - Require **CVC** and **postal code** where supported. - Avoid repeatedly retrying high‑risk cards; ask for a different card instead. ## Respond quickly to customer issues - Monitor your **support inbox** and reply promptly to concerns about charges. - When reasonable, resolve issues with **refunds or adjustments** before they turn into disputes. If you are seeing a spike in disputes, gather example charge IDs and contact [Stripe Support](https://support.stripe.com). They can help you review patterns and suggest additional protections. --- ## How do I register a reader in Stripe? Source: https://collectforstripe.com/faq/stripe/how-do-i-register-a-reader-in-stripe > Internet Readers like the WisePOS E must be registered to a location via the Stripe dashboard. Internet Readers (or "Smart" Readers) like the WisePOS E and S700 are slightly different from smaller bluetooth readers (Stripe M2 or WisePad 3) in that they must be registered to a location via the Stripe dashboard. To do this, login to your Stripe Dashboard and click on Payments from the top menu then select "Readers" from the left-hand options. If you do not have a location for your reader, you will need to add one. Go to Locations and create one, then continue to the next step. After your location is added, click on it and scroll to "Registered Readers". Click the "+ New" button. Now we will register your internet reader by using the code the reader generates. On the reader, Swipe out from the left edge of the reader screen to bring out a menu. Tap "Settings," then enter the PIN number **0-7-1-3-9**. This will give you the full menu of admin options. Tap "Generate Pairing Code" to register this reader to your new location. Return to your Stripe dashboard and enter the code displayed on the reader screen. When you return to the Collect for Stripe app, the newly registered reader should appear in your readers list after choosing to connect an Internet Reader. --- ## How do I respond to a Stripe dispute? Source: https://collectforstripe.com/faq/stripe/how-do-i-respond-to-a-stripe-dispute > Learn how to challenge a Stripe dispute by submitting evidence from your Dashboard. If you believe a disputed payment is valid, you can contest the dispute by submitting evidence in your Stripe Dashboard. Stripe then forwards your evidence to the cardholder’s bank for review. ## Find the dispute in your Dashboard 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Disputes** or open the **Payments** page and filter by **Disputed**. 3. Click the disputed payment to see the reason and response deadline. ## Prepare strong evidence Stripe provides templates and checklists based on the dispute reason (for example, “fraudulent” or “product not received”). In general, useful evidence includes: - **Receipts or invoices** showing what was purchased. - **Order or booking details** with dates, times, and terms. - **Proof of delivery or service**, such as tracking numbers, signed delivery, or access logs. - **Customer communication** (emails, messages) showing they received or used the product/service. - Your **refund policy** and where it was displayed. ## Submit your response 1. On the dispute page, click **Submit evidence**. 2. Fill in the **text fields** with a clear, concise explanation. 3. Upload **supporting documents** (PDFs or images) that back up your explanation. 4. Review everything carefully and click **Submit** before the deadline. Once submitted, Stripe sends your evidence to the card network. The bank makes the final decision and Stripe updates the dispute status when the case is closed. Collect for Stripe cannot influence the outcome, but making your transactions and receipts clear upfront will help reduce disputes in the first place. --- ## How do I run payment reports in Stripe? Source: https://collectforstripe.com/faq/stripe/how-do-i-run-payment-reports-in-stripe > Stripe Reports are easy and quick to create. Customize fields, select date ranges and more. All transaction information is stored in your Stripe Dashboard (never by Collect), and is easily available for download by following these steps. 1. Login to your Stripe Dashboard: [dashboard.stripe.com](https://dashboard.stripe.com). 2. Click on Payments on the lefthand side. 3. Select "Export." 4. Next you'll select the Date Range for the report you want to run. You can also select "Custom Fields" and select specific values that you want to find (for example, Amount, Description, Customer Email, etc). 5. Select "Export" and the report will then be generated and downloaded to your device. --- ## How do I submit documents to verify my Stripe account? Source: https://collectforstripe.com/faq/stripe/how-do-i-submit-documents-to-verify-my-stripe-account > Upload the identity and business documents Stripe needs to complete verification. Stripe is required to verify the identity of the individual and business behind each account. When additional documents are needed, you’ll see requests directly in your Stripe Dashboard. ## Find verification requests 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Look for a **notification banner** at the top of the page. 3. Click the banner, or go to **Settings → Account details** or **Settings → Documents**. 4. Review the list of **required documents** (for example, ID, business registration, bank statement). ## Upload your documents 1. Click the **Upload** button next to each requested document. 2. Follow Stripe’s guidelines on: - Acceptable **document types** (passport, government ID, business registration, etc.). - **Image quality** (clear, in‑focus, all corners visible, no glare). 3. Confirm the information matches the **legal name and address** on your account. Once uploaded, Stripe will review your documents. This can take anywhere from a few minutes to a few business days, depending on the type of review. ## After verification - When verification is complete, your Dashboard will show your account as **active / enabled**. - Any **payout holds or restrictions** related to missing documents are usually lifted automatically. If you believe there is an error or you cannot provide what Stripe is asking for, contact [Stripe Support](https://support.stripe.com) directly from your Dashboard and include your account ID in the message. --- ## How do I troubleshoot Stripe Terminal reader connection issues? Source: https://collectforstripe.com/faq/stripe/how-do-i-troubleshoot-stripe-terminal-reader-connection-issues > Steps to fix common connection problems between Stripe Terminal readers and your network or device. If your Stripe Terminal reader won’t connect, stays offline, or drops connections, it’s usually due to power, network, or configuration issues. These checks resolve most problems. ## 1. Check power and status lights - Make sure the reader is **charged** or plugged in. - Check the **status lights** on the device and compare them with [Stripe’s status guide](https://support.stripe.com) for your reader model. ## 2. Confirm network and Wi‑Fi For countertop and smart readers: - Ensure the reader is on a **stable Wi‑Fi or Ethernet** connection. - Avoid guest networks or networks that block outbound connections. - If possible, keep the reader and the device running Collect on the **same network**. ## 3. Verify location and registration in Stripe 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Terminal → Locations** and confirm you have at least one active location. 3. Under **Terminal → Readers**, confirm the reader is **registered** to a location. If the reader is not registered or is tied to the wrong account or location, Collect will not be able to connect to it. ## 4. Check Bluetooth or local pairing For Bluetooth and mobile readers: - Do **not** pair the reader directly in your phone or tablet system settings unless Stripe’s docs explicitly say to. - Use the **in‑app pairing flow** (such as Collect’s **Settings → Card Readers → Connect Reader**) so Stripe can manage the connection. ## 5. Restart devices - Power‑cycle the reader. - Close and reopen the Collect app. - If needed, restart the phone or tablet. If problems continue after these steps, copy your **reader serial number** and contact [Stripe Support](https://support.stripe.com) with details about your device, network, and any error messages you see. --- ## How do I update my Stripe banking information? Source: https://collectforstripe.com/faq/stripe/how-do-i-update-my-stripe-banking-information > To make changes to Stripe banking information, first log into your Stripe Dashboard. Banking information only exists in your Stripe account, and only Stripe is able to modify it. Collect for Stripe actually does not have any access to this information. To make changes to Stripe banking information, first log into your Stripe Dashboard and follow these steps: 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. From the Stripe dashboard top menu, click on the Settings gear icon and then on Bank accounts and scheduling. 3. Click on the Edit button next to the currently linked bank. 4. Provide the new bank account information. 5. Click Update bank account. --- ## How do I update my Stripe public business information? Source: https://collectforstripe.com/faq/stripe/how-do-i-update-my-stripe-public-business-information > You can update your public business information simply from your own Stripe Dashboard. You can update your public business information simply from your own Stripe Dashboard. 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Click the "Settings" gear icon from the top right corner menu. 3. Find and click "Account Details" under Business Settings. Scroll to the "Public Business Information." This is where you can edit the info that can be available to your customers via payment statements, invoices, and receipts. --- ## How do I use Stripe Test Mode? Source: https://collectforstripe.com/faq/stripe/how-do-i-use-stripe-test-mode > Use Stripe’s test environment and test card numbers to safely try payments without moving real money. Stripe Test Mode lets you try payments, refunds, disputes, and more without moving real money. This is separate from Collect’s own in‑app Test Mode, but they work together. ## Turn on Test Mode in Stripe 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Use the **Test data** toggle in the left sidebar to switch between live and test mode. 3. When test data is on, the Dashboard shows a clear **“Test mode”** indicator. Any payments, payouts, or refunds you create while test data is enabled stay in Stripe’s test environment and never reach the card networks. ## Use Stripe test card numbers Stripe publishes a set of [standard test card numbers](https://docs.stripe.com/testing#cards) you can use with any integration: - Use the recommended **Visa** test card for most scenarios. - Use other test cards to simulate **authentication**, **declines**, or **insufficient funds**. Enter these numbers anywhere your integration or Collect for Stripe asks for card details while Test Mode is enabled. ## Test Terminal and readers For Stripe Terminal: - Use the **simulated reader** in your integration to test reader flows without hardware. - Or order Stripe **physical test cards** from your Dashboard and use them with real readers in test mode. Remember to switch back to **live mode** in both Stripe and Collect before taking real payments. Test charges will always appear only when the Test data toggle is enabled in your Dashboard. --- ## How do Stripe disputes and chargebacks work? Source: https://collectforstripe.com/faq/stripe/how-do-stripe-disputes-and-chargebacks-work > Learn what happens when a customer disputes a Stripe payment and how Stripe handles chargebacks. A dispute (also called a chargeback) happens when a cardholder contacts their bank and questions a payment. The bank opens a dispute through the card network, and Stripe has to follow that process. ## What happens when a dispute is opened When a dispute is created: - The **full payment amount** is debited from your Stripe balance. - A **dispute fee** is also charged in most regions. - The payment shows a **disputed** status in your Dashboard. You’ll see a clear banner on the payment with the **reason** (for example, “fraudulent” or “product not received”) and the **deadline** to respond. ## Your options as a merchant You can choose to: - **Accept** the dispute – You do not contest it. The cardholder keeps the funds. In some regions the dispute fee may still apply. - **Contest** the dispute – You submit evidence to show the charge was valid (receipts, proof of delivery, customer communication, etc.). The card network, not Stripe or Collect, makes the final decision. ## Timelines - You typically have **7–21 days** (varies by card network and region) to submit evidence. - Card networks may take **up to 60–75 days** to reach a final decision. Stripe will update the dispute status in your Dashboard and send you an email when the case is resolved. If you win, Stripe returns the funds (and sometimes the fee) to your balance. For step‑by‑step help responding to a specific dispute, open the dispute in your [Stripe Dashboard](https://dashboard.stripe.com/disputes) and follow the guidance Stripe provides for that dispute reason. --- ## How do Stripe fees work? Source: https://collectforstripe.com/faq/stripe/how-do-stripe-fees-work > Understand how Stripe charges fees on payments, payouts, and disputes, and where to see them in your Dashboard. Stripe charges fees for processing payments, plus additional fees for certain optional features. Collect for Stripe does not add any extra Stripe fees; all Stripe pricing is controlled by your Stripe account. ## Standard processing fees Stripe’s core pricing is usually a **percentage + fixed amount** per successful card payment (for example, `2.9% + 30¢` in many regions). Exact pricing depends on: - Your **country** - The **card type** (domestic vs international) - Whether you use **in‑person card present** payments (Stripe Terminal) vs online You can see the current pricing for your region on Stripe’s official **Pricing** page. ## Where to see fees in your Dashboard 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Payments** and click any successful charge. 3. Under **Summary**, you’ll see: - **Amount** – what the customer paid - **Fee** – Stripe’s fee for that payment - **Net** – what was added to your Stripe balance For exports, Stripe can include a **`fee`** and **`net`** column so you can analyze costs over time. ## Other possible fees Depending on your setup, you may also see: - **Dispute (chargeback) fees** when customers dispute payments and the dispute is opened. - **Instant Payout fees** when you send funds instantly to a bank account or debit card. - Fees for optional products such as **Billing**, **Radar for Fraud Teams**, or **Connect**. For the most accurate and up‑to‑date details, always refer to Stripe’s official pricing and your **Balance / Reports** views in the Dashboard. --- ## Is my Stripe account set up correctly? Source: https://collectforstripe.com/faq/stripe/is-my-stripe-account-set-up-correctly > Verify your Stripe account setup by checking for verification requirements, enabling payments, and ensuring your bank account is connected for payouts. A properly set up Stripe account is essential for accepting payments and receiving payouts. Here's how to verify everything is configured correctly. ## Checklist for a Properly Set Up Account ### 1. Account Verification Complete - Login to your [Stripe Dashboard](https://dashboard.stripe.com/login) - Look for any banner notifications requesting information - Go to Settings > Account Settings > Verification to confirm you're verified ### 2. Business Information Accurate - Legal business name is correct - Business address and phone number are current - Tax ID (EIN) or Social Security Number is provided - Business description matches your actual business type ### 3. Bank Account Connected - Go to Settings > Bank accounts and scheduling - Verify your bank account is added and verified - Check that account numbers and routing numbers are correct ### 4. Payment Methods Enabled - Ensure "Card payments" is activated - If using Terminal readers, verify "Terminal" is enabled - Check that your country supports the payment methods you need ## Signs Your Account May Not Be Set Up Correctly - **"Restricted" or "Pending" status** in your Dashboard - **Unable to create charges** - Payments fail when you try to process them - **No payout schedule shown** - This indicates a missing bank account - **Requests for documentation** - Stripe needs more information to verify your business ## What to Do If Setup Is Incomplete If Stripe is requesting additional information: 1. Click the notification banner or go to Account Settings 2. Upload requested documents (business license, ID, etc.) 3. Wait 1-2 business days for Stripe to review 4. Check your email for updates from Stripe Most verification issues are resolved quickly once the requested information is provided. --- ## How do I order a card reader from Stripe? Source: https://collectforstripe.com/faq/stripe/order-card-reader-from-stripe > Order Stripe Terminal card readers directly from the Stripe Dashboard. Compare models, check availability in your region, and have readers shipped to your location. Ordering a Stripe Terminal card reader is simple and can be done directly through your Stripe Dashboard. ## How to Order 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login) 2. Navigate to the [Terminal Shop](https://dashboard.stripe.com/terminal/shop) or click "Terminal" in the left menu 3. Select the reader model you want to purchase 4. Choose quantity and enter shipping information 5. Complete payment using your connected bank account or card ## Before You Order **Check Availability** - Each Stripe Terminal reader has geographic restrictions. Verify that the reader you want is available in your country by checking [Stripe's compatibility page](https://stripe.com/docs/terminal/choosing-reader-and-integration#availability). **Compare Features** - Not sure which reader to choose? Visit our [Card Readers page](/readers) to compare features, connectivity options, and pricing. ## Shipping and Delivery - Readers typically ship within 1-2 business days - Shipping times vary by location (usually 3-7 business days) - Tracking information is provided via email - Some regions may have longer delivery times due to customs ## After Your Reader Arrives Once your reader arrives, you'll need to: 1. Charge the device fully (if it's a portable reader) 2. Register it to a location in your Stripe Dashboard 3. Connect it to the Collect for Stripe app See [How do I register a reader in Stripe?](/stripe-faqs/how-do-i-register-a-reader-in-stripe) for detailed setup instructions. --- ## Why aren't Stripe Payouts in my account the next day? Source: https://collectforstripe.com/faq/stripe/stripe-payouts-not-in-account-next-day > Stripe payouts may be delayed if you've changed your payout schedule from Daily to Weekly or Monthly. Learn how to check and adjust your payout settings. If you're expecting a Stripe payout but don't see it in your bank account, your payout schedule settings may have changed. ## Check Your Payout Schedule In Stripe, you can customize how often funds are transferred to your bank account: - **Daily** - Funds transferred every business day (most common) - **Weekly** - Funds transferred once per week - **Monthly** - Funds transferred once per month - **Manual** - You initiate transfers manually ## How to View or Change Your Payout Schedule 1. Login to your [Stripe Dashboard](https://dashboard.stripe.com/login) 2. Click "Settings" (gear icon) in the top-right 3. Select "Payouts" from the menu 4. View or modify your current payout schedule ## Important: Changing Back to Daily If you changed your payout schedule from Daily to something else, then switch it back to Daily, **your next payout will NOT arrive the next day**. This is because the payout was already scheduled under the previous schedule. Your payouts will resume the daily schedule starting with the following business day. ## Other Reasons for Delayed Payouts - **First payout delay** - New Stripe accounts have a 7-14 day delay on the first payout - **Account review** - Stripe may be reviewing your account - **Bank holidays** - Payouts don't process on weekends or bank holidays - **Bank processing time** - Some banks take 1-2 additional days to post deposits ## Need More Help? Check your estimated payout date in your [Stripe Dashboard](https://dashboard.stripe.com/payouts). If the date has passed and you still haven't received funds, contact [Stripe Support](https://support.stripe.com/email). --- ## What do the lights on my Stripe Terminal reader mean? Source: https://collectforstripe.com/faq/stripe/stripe-terminal-reader-status-lights > The best way to find more info on your Stripe Terminal credit card reader is to consult Stripe's product sheet guides. Card readers from Stripe provide light codes on the device to indicate status at all times. The best way to find more info on your Stripe Terminal credit card reader is to consult Stripe's product sheet guides [here](https://stripe.com/docs/terminal/readers/product-sheets). Simply select the reader that you're using and consult the section most helpful for your question. The "Status Indicator" section has a breakdown for what to look for with your card reader's status lights. If your reader is indicating an error status, contact Stripe directly via [support@stripe.com](mailto:support@stripe.com). --- ## What is an Instant Payout and how do I use it? Source: https://collectforstripe.com/faq/stripe/what-is-an-instant-payout-and-how-do-i-use-it > Send funds from your Stripe balance to your bank account or debit card in minutes using Instant Payouts. Instant Payouts let you move money from your Stripe balance to an eligible bank account or debit card within minutes, instead of waiting for your normal payout schedule. ## How Instant Payouts work - You pay an **additional fee per instant payout** (set by Stripe). - Funds are typically available in your bank or on your debit card within **minutes**, even on weekends and holidays, subject to your bank’s capabilities. - Availability depends on your **country**, **bank**, and **account history** with Stripe. ## Check if you’re eligible 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to the **Balance** or **Payouts** section. 3. If Instant Payouts are available, you’ll see a **“Pay out funds instantly”** or similar option. If you don’t see that option, your account may not yet be eligible or your region may not support Instant Payouts. ## Send an Instant Payout 1. From the **Balance** or **Payouts** page, click **Pay out funds instantly** (wording may vary). 2. Choose the **amount** to pay out (up to your available instant‑eligible balance). 3. Select the **destination** (eligible bank account or debit card). 4. Review the **fee** and confirm. Once you confirm, Stripe sends the funds immediately. Your normal payout schedule for other funds remains unchanged. Collect for Stripe does not control Instant Payout availability or fees; those are managed entirely by Stripe. For specific questions about eligibility, contact [Stripe Support](https://support.stripe.com). --- ## Where can I download Stripe monthly statements? Source: https://collectforstripe.com/faq/stripe/where-can-i-download-stripe-monthly-statements > Download monthly Stripe reports and summaries for your accounting and bookkeeping. Stripe provides downloadable reports and summaries you can use as **monthly statements** for bookkeeping and tax purposes. You can export them directly from your Dashboard. ## Download monthly summary reports 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to the **Reports** or **Balance** section (names may vary by region). 3. Look for **Monthly reports**, **Financial reports**, or **Summary reports**. 4. Choose the **month and year** you want. 5. Download the report as a **PDF or CSV**, depending on what Stripe offers for your account. These reports typically include: - Gross volume (total processed). - Fees. - Net volume. - Refunds and disputes. ## Export custom CSVs If you need more detail: 1. Use **Payments**, **Payouts**, or **Balance** views. 2. Set the **date range** to the month you care about. 3. Click **Export** to download a CSV with line‑item detail. Collect for Stripe does not generate additional statements; all official financial reporting comes from Stripe. For questions about a specific report type or format, contact [Stripe Support](https://support.stripe.com). --- ## Where can I see Stripe fees on each payment? Source: https://collectforstripe.com/faq/stripe/where-can-i-see-stripe-fees-on-each-payment > Find Stripe’s fee and net amount for individual payments and in exported reports. Stripe shows the exact fee and net amount for every successful payment. This information is visible on each payment in the Dashboard and in exported reports. ## View fees on a single payment 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Payments**. 3. Search for the payment by **amount**, **date**, or **customer**. 4. Click the payment to open its details. Under the **Summary** section you’ll see: - **Amount** – what your customer was charged. - **Fee** – Stripe’s fee for that payment. - **Net** – what was added to your Stripe balance after fees. ## View fees across many payments To see fees for a group of payments: 1. From **Payments**, use filters or date ranges to select the time period you care about. 2. Click **Export**. 3. Include **fees** and **net** columns when configuring the export (Stripe includes them by default in most exports). 4. Download the CSV and open it in your spreadsheet tool. This makes it easy to reconcile **gross**, **fees**, and **net** against your accounting records and bank deposits. Collect for Stripe never stores your card data or fees; all fee information comes directly from your Stripe account. --- ## Which card brands does Stripe accept? Source: https://collectforstripe.com/faq/stripe/which-card-brands-does-stripe-accept > See which card networks and local brands Stripe can process, and how to confirm support for your region. Stripe supports all major card networks in most regions, along with many local card brands. Exact availability depends on your **country** and the **payment methods** enabled on your account. ## Major card networks In many countries, Stripe supports: - **Visa** - **Mastercard** - **American Express** - **Discover** - **JCB** - **Diners Club** ## Local and regional brands Depending on your region, Stripe may also support local brands such as: - **Cartes Bancaires** (France) - **Interac** (Canada, for in‑person payments) - Other region‑specific debit networks ## How to confirm support for your account 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Settings → Payment methods**. 3. Review the list of **Card** payment methods and region‑specific options available. Collect for Stripe simply uses the card brands that Stripe has enabled for your account. To add or remove card brands or payment methods, adjust your Stripe settings or contact [Stripe Support](https://support.stripe.com). --- ## Which countries does Stripe support? Source: https://collectforstripe.com/faq/stripe/which-countries-does-stripe-support > Find out whether Stripe is available in your country and how to check the official list. Stripe is available in many, but not all, countries. Availability is decided by Stripe, and it can change over time as new countries are added. ## How to check if Stripe supports your country 1. Visit Stripe’s official **supported countries** page on `stripe.com`. 2. Look for your **country name** in the list. 3. Click your country to see: - Which **payment methods** are available. - Which **currencies** you can charge in. - Any **special requirements** for that region. Because Stripe can expand into new markets, always rely on the latest information from Stripe’s site rather than static lists from third parties. ## Using Collect for Stripe Collect for Stripe works in any country where **Stripe Terminal** and card payments are supported for your Stripe account. If you are unsure: - Confirm Stripe is available in your country. - Check that **Terminal** is enabled for your account in the Stripe Dashboard. If Stripe is not yet available in your country, you will not be able to process live payments with Collect until Stripe officially supports your region. --- ## Which currencies can I charge in Stripe? Source: https://collectforstripe.com/faq/stripe/which-currencies-can-i-charge-in-stripe > Understand which currencies Stripe supports and how to check what your account can accept. Stripe supports many currencies, but the exact list depends on which **country your Stripe account is based in** and which payment methods you use. ## How to check supported currencies for your account 1. Go to Stripe’s **supported currencies** and **supported countries** documentation on `stripe.com`. 2. Select your **country** to see: - Your **settlement currency** (what payouts are sent in). - Which **presentment currencies** you can charge customers in. 3. In your [Stripe Dashboard](https://dashboard.stripe.com/login), create or edit a **Price** and look at the **Currency** dropdown to see available choices. ## How this affects Collect for Stripe Collect for Stripe uses the currencies that your Stripe account allows: - If your Stripe account supports multiple currencies, you can create prices or charges in those currencies. - Payouts are still sent in your account’s **payout currency**, which may be different from the customer’s charge currency. If you need to accept a new currency, check Stripe’s docs first. If it is supported for your country but not available in your Dashboard, reach out to [Stripe Support](https://support.stripe.com) for help. --- ## Which Stripe Terminal card reader is right for me? Source: https://collectforstripe.com/faq/stripe/which-stripe-terminal-reader > Compare Stripe Terminal readers by features, connectivity, and geographic availability to find the best fit for your business. Choosing the right Stripe Terminal reader depends on your business needs, location, and how you plan to accept payments. ## Popular Stripe Terminal Readers ### WisePOS E - **Best for:** Countertop and mobile use - **Connection:** Wi-Fi and Ethernet - **Screen:** 5" touchscreen display - **Features:** Tip selection, PIN entry, signature capture - **Available:** US, Canada, UK, Ireland, Australia, New Zealand, Singapore ### Verifone P400 - **Best for:** Permanent countertop setup - **Connection:** Ethernet (wired) - **Screen:** 4" color display - **Features:** PIN pad, receipt printing capability - **Available:** US, Canada, UK, Ireland ### BBPOS Chipper 2X BT - **Best for:** Mobile businesses, on-the-go payments - **Connection:** Bluetooth to smartphone/tablet - **Screen:** Small display on device - **Features:** Compact, lightweight, pairs with Collect app - **Available:** US, Canada, UK, Ireland, Australia, New Zealand ## Key Considerations **Connectivity** - Do you have reliable Wi-Fi, or do you need Bluetooth connectivity to a mobile device? **Mobility** - Will the reader stay at a counter, or do you need to take payments on the go? **Location** - Not all readers are available in every country. Check [Stripe's availability page](https://stripe.com/docs/terminal/choosing-reader-and-integration#availability) to see which readers work in your area. ## Need Help Deciding? Visit our [Card Readers page](/readers) for a detailed comparison, or order directly from [Stripe's shop](https://dashboard.stripe.com/terminal/shop). --- ## Why is my Stripe account restricted or under review? Source: https://collectforstripe.com/faq/stripe/why-is-my-stripe-account-restricted-or-under-review > Understand what Stripe means by 'restricted' or 'under review' and what steps to take. If your Stripe Dashboard shows that your account is **restricted** or **under review**, Stripe has detected something that requires additional checks or documentation. This is handled entirely by Stripe’s risk and compliance teams. ## Common reasons for restrictions or reviews Stripe may mark your account as restricted or in review when: - Required **verification documents** are missing, expired, or unreadable. - Your business is in a **higher‑risk industry** or has unusual activity. - There is a spike in **chargebacks or disputes**. - You have negative balances or unpaid Stripe fees. In many cases, this is a temporary status while Stripe collects more information. ## How to see what Stripe needs 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Look for a **banner** at the top of the Dashboard describing what’s needed. 3. Click the banner or go to **Settings → Account details** or **Settings → Documents**. 4. Review any **outstanding requirements** and upload the requested information. ## What you can do - Submit any requested documents as clearly and completely as possible. - Make sure your **legal business name, address, and website** accurately describe what you do. - Monitor your email for messages from Stripe about your account status. Only Stripe can remove restrictions or complete reviews. Collect for Stripe cannot accelerate Stripe’s review process, but once your account is marked as **active / enabled** again, you can resume processing payments normally. --- ## Why was my Stripe payment declined? Source: https://collectforstripe.com/faq/stripe/why-was-my-stripe-payment-declined > Understand common Stripe decline reasons and what to check in your Dashboard when a payment fails. When a Stripe payment fails, it is almost always because the card issuer declined the charge, not because of Collect or Stripe itself. Your Stripe Dashboard will show the exact decline code and message for each failed payment. ## Check the payment in your Stripe Dashboard 1. Log in to your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to **Payments** and search for the charge by amount, date, or customer. 3. Click the failed payment to see the **Failure reason** and **Decline code** from the card network. Common decline reasons include: - **insufficient_funds** – The card does not have enough available balance. - **do_not_honor** – The issuer blocked the payment for a generic reason. - **incorrect_cvc** – The CVC check failed. - **expired_card** – The card’s expiration date is in the past. - **stolen_card / lost_card** – The card has been reported lost or stolen. ## What your customer can try Depending on the decline code, ask your customer to: - Use a **different card** or funding source. - Contact their **bank or card issuer** and ask why the payment was declined. - Double‑check the card number, expiry, CVC, billing name, and postal code. ## When to contact Stripe If the Dashboard does not show a clear decline reason, or you see repeated failures with different customers, contact [Stripe Support](https://support.stripe.com) from the payment details page. They can review network responses and help you determine next steps. Collect for Stripe cannot override or bypass card‑issuer declines. ---